MIHIR PATEL
Calgary,AB
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
13
13
years of professional experience
Work History
Store Manager
Rogers Communications (IMAGINE WIRELESS)
01.2020 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Customer Service Manager
WALMART CANADA
08.2019 - 02.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
Store Supervisor
Payless Liquor Stores
12.2018 - 08.2019
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Maintained customer satisfaction with quick and professional handling of product returns.
Retail Store Owner
BHUMI MEDICAL & PROVISION STORES
01.2011 - 11.2018
Education
Graduate Certificate - Marketing Management (Professional Sales Option)
BOW VALLEY COLLEGE
Calgary, AB01.2020
MBA - Marketing Management - Retail Marketing Management
NIRMA INSTITUTE
AHMEDABAD, INDIA06.2012
Skills
- Financial Operations Management
- Shrink Minimization
- Shelf Organizing
- Price Structuring
- Leadership
- Organizational Structuring
- Team Leadership
- Multitasking and Organization
- Staff Training
- Loss Prevention Procedures
- Sales Promotion
- Policies and Procedures
- Staff Management
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Native or Bilingual
Timeline
Store Manager
Rogers Communications (IMAGINE WIRELESS)
01.2020 - Current
Customer Service Manager
WALMART CANADA
08.2019 - 02.2020
Store Supervisor
Payless Liquor Stores
12.2018 - 08.2019
Retail Store Owner
BHUMI MEDICAL & PROVISION STORES
01.2011 - 11.2018
Graduate Certificate - Marketing Management (Professional Sales Option)
BOW VALLEY COLLEGE
MBA - Marketing Management - Retail Marketing Management
NIRMA INSTITUTE
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