Mihir Panwar
Brampton,ON
Summary
Dynamic and results-driven professional with experience at IKON Event Space, excelling in guest relations and efficient order processing. Proven ability to enhance customer satisfaction through effective complaint handling and a professional attitude, fostering loyalty and repeat business. Skilled in cash handling and adept at managing high-stress situations with poise.
Personable and dedicated with knack for providing outstanding customer service and creating welcoming atmosphere. Possesses solid understanding of food safety standards and effective communication skills. Committed to enhancing guest satisfaction and ensuring seamless dining experience.
Overview
2
2
years of professional experience
Work History
Food Server
IKON Event Space
05.2025 - 09.2025
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
Customer Service Representative
Rogers (The Shopping Channel)
11.2023 - 08.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Science - Computer Science
Algoma University
BRAMPTON04-2026
Skills
- Cash handling
- Food handling
- Professional attitude
- Efficient order processing
- Table setting
- Guest relations
- POS system operations
- Customer engagement
- Customer relationship management
- Complaint handling
- Product sales
- Call center experience
- Call control
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Professional Working
Timeline
Food Server
IKON Event Space
05.2025 - 09.2025
Customer Service Representative
Rogers (The Shopping Channel)
11.2023 - 08.2025
Bachelor of Science - Computer Science
Algoma University
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