Mihir Dalvi
Summary
Hands-on with Hospitality operations - Concierge, Reservation, Front Office, Revenue Management, Events. Also, excels at customer service, sales and marketing. Masters knowledge and skills to cultivate new ideas and motivate team. Trusted to serve as face of organization to customers and partners and behind-scenes operational expert.
Accurate in handling payments and completing paperwork for hotel stays and special activities as well as for flights as when worked in Night Auditor and Flight Co-ordinator. Managed every request swiftly with tenacious determination to fulfill requirements, no matter how challenging.
Overview
7
7
years of professional experience
Work History
Guest Service Agent and Night Auditor
Delta Hotels by Marriott
04.2022 - 05.2024
- Built customer loyalty with swift and personable attention to special requests.
- Balanced revenue and settlement accounts on nightly basis.
- Verified guest charges against records and accounts receivable transactions for each department.
- Created backups of digital records covering daily work and sent relevant data to accounting team.
- Reconciled discrepancies between accounting records and guest transactions.
Flight Coordinator
Ministry of Natural Resources and Forestry
09.2023 - 03.2024
- Managed inventory of aviation equipment, supplies, and parts.
- Maintained situational awareness by tracking aircraft positions during missions.
- Monitored aircraft maintenance activities to ensure compliance with regulations.
- Ensured accuracy of weight and balance calculations for safe aircraft operation.
- Kept current and accurate flight logs, air crew records, and flight operations documentation.
Front Desk Lead
Days Inn and Suites
08.2021 - 04.2022
- Verified guest payment and contact information.
- Served as first point of contact for new visitors.
- Remained calm, resourceful, and proactive while resolving complex issues.
- Kept front of house clean and orderly.
- Created monthly reports on front desk activities for management review.
Operations Lead
The Executive Centre
12.2018 - 03.2021
- Coordinated efforts between different departments within organization for seamless execution.
- Monitored project progress, adjusting timelines and resources as needed.
- Identified potential risks and developed mitigation plans accordingly.
- Worked cross-functionally within client accounts to get most value out of engagement.
Front Office Assistant
Trident Bandra Kurla
06.2017 - 02.2018
- Managed reception needs, greeting visitors, answering telephone calls and collecting mail.
- Handled large volumes of in-person visitors and callers with various inquiries and needs.
- Handled confidential information discreetly while maintaining strict adherence to privacy policies.
- Maintained organized, tidy and efficient office environment with regular attention to housekeeping tasks.
Education
Post Graduate Diploma Management - Public Relations and Event Management -
Sault College
Sault Ste Marie, ON12.2022
Post Graduate Diploma Management - Hospitality and Tourism Management -
Sault College
Sault Ste Marie, Ontario12.2021
Bachelor of Science (B.S.) - Hospitality and Tourism Management -
Kohinoor College of Hotel and Tourism Management
Mumbai, MH05.2017
Bachelor of Science (B.S.) - Higher Secondary School -
Smt Thirumalai College of Science
Mumbai, MH04.2013
High School - Secondary School Certificate -
SIWS High School
Mumbai, MH04.2011
Skills
- Guest relations
- Time Management
- Event planning
- Registration management
- 1) Opera 2) ONq 3) SynXis 4) POS 5) Micros - Software Applications
- Corporate brand identity
- Crisis communication
- Problem solving
- Effective Planning
- Client Relationship Management
- Reservation Management
- Hotel software expertise
- Basic accounting
- Night Audit Procedures
Internship
Trident Bandra Kurla | Mumbai, India
November 2015 to March 2016
Hilton Costa Mesa | Orange County, California
March 2018 to September 2018
Marconi Cultural Event Centre | Sault Ste. Marie, Canada
April 2022 to May 2022
Timeline
Flight Coordinator
Ministry of Natural Resources and Forestry
09.2023 - 03.2024
Guest Service Agent and Night Auditor
Delta Hotels by Marriott
04.2022 - 05.2024
Front Desk Lead
Days Inn and Suites
08.2021 - 04.2022
Operations Lead
The Executive Centre
12.2018 - 03.2021
Front Office Assistant
Trident Bandra Kurla
06.2017 - 02.2018
Post Graduate Diploma Management - Public Relations and Event Management -
Sault College
Post Graduate Diploma Management - Hospitality and Tourism Management -
Sault College
Bachelor of Science (B.S.) - Hospitality and Tourism Management -
Kohinoor College of Hotel and Tourism Management
Bachelor of Science (B.S.) - Higher Secondary School -
Smt Thirumalai College of Science
High School - Secondary School Certificate -
SIWS High School
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