MIHIR AERY

Responsibilities:

• Supervised and coordinated food preparation and portioning staff in a high-paced restaurant environment

• Trained team members on sanitation standards, job duties, and safety protocols

• Ensured food service quality control and maintained customer satisfaction

• Estimated and ordered supplies; prepared cost estimates and budgets

• Handled customer complaints and resolved concerns professionally

• Maintained records of stock, sales, wastage, and equipment repairs

• Prepared reports and supervised food tray assembly and trolley deliveries

• Ensured proper use and maintenance of kitchen equipment

• Working on tools such as AWS, Genesys Cloud, CS Pro.
• Health Insurance and benefits.

• Almost 1 year of customer service experience in a fastpaced, high-volume environment.
• Responded to customer queries and complaints via face-to-face, phone and email, providing accurate and timely information to resolve issues and address concerns.
• Maintained a high level of professionalism and empathy in handling customer complaints and diffusing escalated situations, to ensure customer satisfaction.
• Actively participated in staff meetings and provided feedbacks and suggestions to improve service quality and customer experience.
• Assisted with training new team members, sharing best practices and ensuring consistent service standards across the restaurant.

• Provided front-end website development using WordPress, and other editing software.
• Developed, wrote, integrated, and tested website-related code and web application interfaces.
• Conducted tests and analysed data to monitor quality, security, and user interface experiences and to identify areas for improvement.
• Assisted management in system automation and implementation.
• Communicated design ideas using user flows, process flows, site maps, and wireframes.