Mihchael Ramirez
London
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Delta Armouries. Proven ability to enhance guest satisfaction through personalized service and effective team collaboration. Experienced in cash handling and inventory management, consistently resolving customer concerns to foster loyalty and improve relations.
Overview
4
4
years of professional experience
Work History
Server
Delta Armouries
05.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Cashier
Dollarama
09.2021 - 04.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Catholic Central High School
London, ON06-2025
Skills
- Hospitality service expertise
- Cash handling
- Team collaboration
- Strong work ethic
- Inventory management
- Exceptional customer service
Languages
Spanish
Native or Bilingual
Timeline
Server
Delta Armouries
05.2022 - Current
Cashier
Dollarama
09.2021 - 04.2022
High School Diploma -
Catholic Central High School
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