Mihan Alam
Calgary,AB
Summary
Motivated individual with a strong work ethic and a commitment to continuous learning. Proven ability to communicate effectively and collaborate within teams, demonstrating adaptability in high-pressure environments. Developed leadership and problem-solving skills through active participation in school clubs and volunteer initiatives. Ready to leverage skills in an entry-level position to contribute to organizational success.
Overview
5
5
years of professional experience
Work History
Sales Associate
Tommy Bahamas
Calgary, AB
09.2023 - 06.2025
- Engaged customers using effective interpersonal skills to identify specific product needs.
- Processed transactions accurately using point-of-sale systems and handled cash responsibly.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained the cleanliness of the store environment, including floors, windows, and displays.
- Educated customers on unique product features and proper usage to drive sales.
- Maintained up-to-date knowledge of promotions, exchange policies, and security practices.
- Assisted teammates with sales processing to consistently meet daily targets.
- Organized and prioritized tasks to enhance service efficiency and achieve goals.
- Cultivated relationships with customers, fostering loyalty and repeat business.
File Manager
Rockyview Homes Ltd.
Calgary, AB
03.2021 - 12.2022
- Maintained organized filing system for efficient document retrieval and accessibility.
- Executed photocopying, sorting, and filing of documents alongside data entry tasks.
- Regularly cleaned files by removing outdated information for archival or disposal.
- Processed payments, issued receipts, and updated invoices to support financial recordkeeping.
- Enhanced physical and digital filing systems through improved organizational strategies.
- Recorded incoming files using appropriate reference codes for proper storage.
- Ensured easy access to records by implementing streamlined filing processes.
Volunteer
Appliance for Progress Worldwide (APW)
Calgary, AB
05.2021 - 08.2021
- Successfully raised funds through bake sales for disaster relief in South Asia.
- Coordinated and managed volunteer activities for community service projects.
- Supported organization and planning of engaging events to ensure smooth operations.
- Assisted with special events and programs to bolster community involvement.
Sales Associate
Ted & Simply Great Coffee
Calgary, AB
04.2020 - 03.2021
- Enhanced store visual appeal by organizing racks and shelves to promote merchandise.
- Addressed customer challenges by offering tailored products and services.
- Maintained professionalism while managing issues in fast-paced environments.
- Provided enthusiastic responses to customer inquiries in-store and via telephone.
- Cultivated strong customer relationships, fostering a positive business image.
- Assisted customers with product information, locating items, and promoting key offerings.
Education
Bachelor of Science - Computer Science
University of Calgary
Calgary, AB06-2027
High School Diploma -
Nelson Mandela High School
Calgary, AB06.2023
Skills
- Positive attitude and behavior
- Sense of responsibility
- Computer proficiency (MS Office, programming, editing)
- Team collaboration
- Adherence to procedures
- Strong work ethic
- Organizational skills
- Reliability and punctuality
- Problem-solving abilities
- Service orientation
- Leadership skills
- Customer service excellence
- Creative problem solving
- Work planning and prioritization
Timeline
Sales Associate
Tommy Bahamas
09.2023 - 06.2025
Volunteer
Appliance for Progress Worldwide (APW)
05.2021 - 08.2021
File Manager
Rockyview Homes Ltd.
03.2021 - 12.2022
Sales Associate
Ted & Simply Great Coffee
04.2020 - 03.2021
Bachelor of Science - Computer Science
University of Calgary
High School Diploma -
Nelson Mandela High School
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