Mihaela Psenescu
Montreal,QC
Summary
Customer-focused professional with a strong track record in enhancing customer satisfaction through effective service delivery. Demonstrated expertise in software development, system administration, and technical support, leading to optimized performance and problem resolution. Proven ability to manage projects and collaborate with teams to achieve positive outcomes. Committed to continuous learning and adapting to industry trends for organizational success.
Overview
7
7
years of professional experience
Work History
Customer Relationship Manager|
Yuzera
Montréal, Canada
02.2023 - Current
- Resolved operational and technical issues related to CRM platforms and client integrations.
- Managed B2B client accounts using CRM tools to enhance performance and retention.
- Collaborated with sales teams to identify upselling opportunities and strengthen client relationships.
- Maintained documentation and reporting systems for effective project tracking and compliance.
Technical Support & Client Relations |
Digitech Payments
Montreal, Canada
02.2023 - Current
- Delivered technical support and integration assistance for payment gateways including Authorize.Net and CyberSource.
- Troubleshot software-related issues, ensuring smooth deployment and system reliability for clients.
- Acted as liaison between clients and technical teams to resolve escalated issues efficiently.
- Provided tailored payment solutions and training to enhance client efficiency.
- Facilitated training sessions for new team members on best practices.
- Identified customer needs, developed customized solutions, and offered expert financial advice.
- Maintained accurate records of all client interactions within company CRM system.
Event Planning Coordinator
Self Employed
MD Europe
12.2018 - 12.2021
- Planned and executed corporate events, including webinars, trade shows, and conferences.
- Maintained a portfolio of vendors and clients
- Tracked costs, sales, and event statistics to report on performance metrics.
- Optimized event experiences by addressing on-site challenges efficiently.
- Developed comprehensive budgets for events
- Prepared correspondence and drafted materials for presentations and reports.
- Established strong relationships with internal and external clients across all organizational levels.
Education
Business Management and Entrepreneurship Program -
IBT College
Toronto10-2022
Some College (No Degree) - English-as-a-Second-Language Education
IBT College
Toronto, ON01-2021
Bachelor of Arts -
School of Arts
MD Europe06-2018
Skills
- Account and relationship management
- Client communication
- Sales and business development
- Marketing coordination
- Attention to detail
- Professional communication
- Microsoft Office 365 proficiency
- Zoom and Teams proficiency
- B2B account management
- Relationship building
- CRM software expertise
- Time and billing management
- Research and record keeping
Accomplishments
- 3+ years of expertise in payment processing, event organization
- Leadership and supervisory experience in customer-focused environments
- Skilled in CRM, account management, sales operations, and financing
- Recognized for optimizing processes, improving client satisfaction, and driving business growth
- Experienced in training, mentoring, and coaching teams to deliver exceptional results
- Tech-savvy, strategic thinker with excellent organizational and multitasking abilities
- Multilingual communicator (English, Romanian, Russian, French)
Affiliations
Fashion Judge | Mykey Fashion Show 2025
- Selected as a guest judge at the Mykey Fashion Show, evaluating collections and emerging designers.
- Applied industry knowledge, creativity, and trend awareness
- Recognized for passion and keen eye for detail in fashion aesthetics and design innovation.
Languages
English
Full Professional
French
Limited
Romanian
Native/ Bilingual
Russian
Full Professional
References
References available upon request.
Timeline
Customer Relationship Manager|
Yuzera
02.2023 - Current
Technical Support & Client Relations |
Digitech Payments
02.2023 - Current
Event Planning Coordinator
Self Employed
12.2018 - 12.2021
Business Management and Entrepreneurship Program -
IBT College
Some College (No Degree) - English-as-a-Second-Language Education
IBT College
Bachelor of Arts -
School of Arts