MIGUEL ANGEL OSEGUERA GOMEZ

CONTRIBUTIONS AND KEY RESPONSIBILITIES

• Project Coordination: Managed project timelines and ensured all milestones were met, facilitating smooth project execution.
• Quality Management: Supervised the quality of work for every involved trade on-site and ensured processes complied with regulations.
• Deficiency Control: Implemented exhaustive control for deficiency correction before final delivery, ensuring quality standards were always met.
• Client Services: Provided continuous client attention (pre-sale and post-start), keeping them informed about progress and key processes, fostering a communicative environment.
• Information Control: Used basic SQL knowledge (SQL Server) for inventory control, order tracking, and client information management.

ACHIEVEMENTS

• Revenue Generation: Achieved an average monthly project income ranging between $16,000 and $25,000 Canadian Dollars (CAD).
• Operational Efficiency: Led initiatives focused on improving time and material administration, resulting in greater efficiency and effectiveness in execution.
• Logistics Optimization: Through strict in situ logistical planning, ensured project delivery on time and within budget.
• Communication Strategy: Developed effective communication strategies among trades that increased team productivity.

• Curriculum Design: Designed and delivered the ESL curriculum, adapting content for various learning levels.
• Methodological Innovation: Pioneered the implementation of innovative music-based workshops, significantly increasing student engagement.
• Educational Data Analysis: Created basic databases (SQL Server) to improve access to each student's profile and design workshops based on specific needs.
• Leadership and Training: Conducted ongoing training courses and workshops for Chinese teachers and interpreters, strengthening instructional quality.

ACHIEVEMENTS

• Institutional Recognition: Earned recognition as one of the best bilingual schools in Kaifeng, China, due to implemented methods.
• Enrollment Growth: Increased registrations due to parental satisfaction with the quality of education.
• Program Success: Created more than 15 new English workshop groups whose students significantly improved their English grades.
• Bilingual Growth: Increased the number of bilingual students in the institution by more than 50%.

• Operational Leadership: Led and supervised continuous work teams (including personnel in training), providing ongoing training for service accuracy.
• Data Analysis and Extraction: Analyzed, organized, and extracted information from the biometric database (using SQL knowledge) to purge errors.
• Tax Advisory: Provided direct tax guidance to taxpayers and performed complex tax procedures (PF/PM registration, e.firma, certified copies).
• Performance Monitoring: Supervised the attention times of each advisor to optimize service and improve results.

ACHIEVEMENTS

• Error Reduction: Reduced the error content in biometric data capture by up to 45%, improving the functionality of the e.firma (electronic signature).
• Productivity Improvement: Implemented a functional appointment release system that increased productivity due to reduced waiting times.
• Service Optimization: Developed an appointment release system tailored to the area, considering service times, specific deficit/surplus of procedures, and optimal advisor assignment.