Miguel Angel Murillo Ayala
Toronto,ON
Summary
Hardworking team player effective at multitasking to satisfy customers and achieve work targets in fast-paced restaurant and bar settings. Knowledgeable about processing payments, using Point-of-sale systems and serving alcohol in a responsible way. Enthusiastic Barback proficient in handling food safely, maintaining clean work areas and restocking supplies. Eager to further develop wine, liquor and mixed drinks knowledge. Desiring to bring 4 years of related experience to a new growth-oriented position. Enthusiastic Barback proficient in handling food safely, maintaining clean work areas and restocking supplies. Eager to further develop wine, liquor and mixed drinks knowledge. Desiring to bring 4 years of related experience to a new growth-oriented position. Organized Dining Room Attendant offering 4 years of demonstrated success in food service environments. Highly skilled in providing excellent guest service and catering to seating preferences and special requests to foster customer satisfaction. Enthusiastic and personable with strong foundation of service industry expertise. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level barback and server position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Barback/Lead Busser
Fox And Fiddle
08.2023 - Current
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
- Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
- Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
- Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Replaced empty kegs and soda syrups.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
Bartender
La Tratto
05.2022 - 07.2023
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills
- Kept bar organized and clean during busy hours
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Attended regular training sessions designed to improve product knowledge and increase efficiency behind the bar
- Ensured compliance with health and safety regulations in the preparation and serving of food and drinks.
Bartender
Rosas y Xocolatl
10.2021 - 05.2022
- Utilized problem solving skills to resolve customer complaints in a courteous manner
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner
- Developed strong working relationships with customers and staff
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender
Hennessy's Irish Pub
12.2020 - 10.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Barista
Mi viejo Molino
04.2019 - 03.2020
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences
- Mixed and served alcoholic and non-alcoholic beverages according to established recipes
- Identified potential issues related to intoxication levels among customers and took appropriate action when necessary
- Crafted specialty cocktails according to customer specifications
- Kept bar organized and clean during busy hours
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues
Education
High School Diploma -
CETEC Merida
07.2021
Skills
- Sales Expertise
- Anticipating Guest Needs
- Health Code Compliance
- Efficient multitasking
- Cleanliness Maintenance
- Flexible Schedule
- Guest Satisfaction
- Error Identification
- Beer, Wine and Soju Cocktails
- Custom Drink Preparation
- Classic Cocktails
- Liquor, Beer and Wine Knowledge
- Glassware Polishing
- Cash Register Operation
- Attending Multiple Customers
- Responsible Alcohol Service
- Maintaining Glassware Stock
- Credit and Cash Transactions
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Barback/Lead Busser
Fox And Fiddle
08.2023 - Current
Bartender
La Tratto
05.2022 - 07.2023
Bartender
Rosas y Xocolatl
10.2021 - 05.2022
Bartender
Hennessy's Irish Pub
12.2020 - 10.2021
Barista
Mi viejo Molino
04.2019 - 03.2020
High School Diploma -
CETEC Merida
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