Summary

Overview

Work History

Education

Skills

Languages

Timeline

MIGUELANGEL MENDOZA

Los Angeles

Summary

Experienced restaurant manager with a passion for delivering exceptional customer service and driving operational excellence. Seeking a full-time opportunity to leverage expertise and enhance the overall dining experience, exceed guest expectations, develop leadership abilities, and contribute to a team-oriented environment focused on delivering top-notch hospitality services. Excited about taking on new challenges and mastering all facets of the industry.

Overview

years of professional experience

Work History

Restaurant Manager

Elephante

06.2022 - Current

Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Correctly calculated inventory and ordered appropriate supplies.
Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Managed staff schedules and maintained adequate coverage for all shifts.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Carefully interviewed, selected, trained, and supervised staff.
Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Motivated staff to perform at peak efficiency and quality.

Server

Pizzeria Mozza

08.2021 - 06.2022

Explained menu items and suggested appropriate options for food allergy concerns.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Bussed and reset tables to keep dining room and work areas clean.
Cultivated warm relationships with regular customers.
Served food and beverages promptly with focused attention to customer needs.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Processed orders and sent to kitchen employees for preparation.
Answered customers' questions, recommended items, and recorded order information.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

RESTAURANT MANAGER

BEAUTY & ESSEX

01.2019 - 01.2021

Reconciled cash and credit card transactions to maintain accurate records.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Motivated staff to perform at peak efficiency and quality.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Managed staff schedules and maintained adequate coverage for all shifts.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Carefully interviewed, selected, trained, and supervised staff.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

ASSISTANT MANAGER

Luchini Pizzeria Andd Bar

01.2018 - 01.2019

Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Generated repeat business through exceptional customer service.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Supervised day-to-day operations to meet performance, quality and service expectations.
Assisted in organizing and overseeing assignments to drive operational excellence.
Established team priorities, maintained schedules and monitored performance.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

FOOD RUNNER

TAO

01.2017 - 01.2018

Memorized entire food menu and garnishes, expediting food on large trays across a large restaurant, including up stairs.
Able to carry more than four plates of varying sizes efficiently.
Trained by the chef in expediting and independently managed the sushi station when needed.