Miguel Angel Macias Jr
Imperial Beach
Summary
Analytical Equipment Technician with 11-year track record of performing accurate and effective preventive and routine maintenance on various equipment. Expertise in interpreting miscellaneous schematics and drawings. Safety-conscious and religiously comply with safety rules and regulations.Tech-savvy Equipment Technician with first-rate skills in modifying, repairing and overhauling equipment. Highly skilled in operating and inspecting machines to decipher defects. Excellent technical and mechanical proficiency. Above and beyond customer service, communication, and people skills.
Overview
11
11
years of professional experience
Work History
Technology Equipment Technician
Chula Vista Elementary School District
10.2016 - Current
- Enhanced production efficiency with thorough troubleshooting and repair of malfunctioning equipment such as desktop computers, laptops, intercom, PBX and IP phones, cameras, sound systems, wireless access points, network printers, and many other peripherals located in our school environment.
- Actively expands the knowledge base of the IT Department.
- Leveraged strong problem-solving skills to quickly diagnose complex equipment issues and implement effective solutions.
- Maintained comprehensive documentation of equipment repairs, maintenance activities, and performance data for future reference in our ticket systems Zendesk/MyTechDesk.
- Installs and configures software purchased by district or school sites depending on the ticket itself.
- Provide above and beyond customer service to our students and staff members at school sites as well as district office.
- Managed multiple concurrent projects involving the installation or modification of various types of production equipment as needed.
- Facilitated training sessions for new technicians, fostering a collaborative learning environment and enhancing team capabilities.
- Reduced equipment downtime by implementing preventive maintenance schedules and procedures.
- Consistently met established deadlines while maintaining high-quality workmanship in all tasks related to the repair or maintenance of production machinery.
- Troubleshot equipment failures and remedied problems to restore functionality.
- Enhanced production efficiency with thorough troubleshooting and repair of malfunctioning equipment.
Service Technician
Tolt Solutions
09.2013 - 08.2016
- Established a strong professional reputation with clients through consistent delivery of high-quality service and technical expertise.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines such as desktop computers, scales, cameras, register peripherals, printers, scanners, phones etc.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Managed inventory of hardware components, keeping track of equipment status and ensuring timely replacement when necessary.
- Explained diagnostic findings to customers and outlined repair or service options.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
Education
Associates in Network System Administration - Information Technology
ITT Technical Institute
San Diego, CA03.2013
Skills
- Equipment Repair
- Diagnostic Testing
- Computer Skills
- Flexible and Adaptable
- Organization and Time Management
- Problem-solving abilities
- Customer Service
- Critical Thinking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Technology Equipment Technician
Chula Vista Elementary School District
10.2016 - Current
Service Technician
Tolt Solutions
09.2013 - 08.2016
Associates in Network System Administration - Information Technology
ITT Technical Institute
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