Miguel Abraham Garcia Osnaya
Vancouver,BC
Summary
Knowledgeable Student talented at learning quickly and adding value to any team. Strong history of successful work experience using leadership, communication and teamwork to complete tasks. Solid academic achievement paired with demonstrated commitment and integrity. Hardworking and punctual, works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.
Overview
3
3
years of professional experience
1
1
Certification
Work History
General Merchandise Assistant
Costco Mexico
CDMX, Tlalnepantla De Baz
10.2023 - 03.2024
- Stocked shelves with merchandise, rotated stock, and organized displays.
- Ordered inventory from suppliers to restock store items.
- Assisted customers with product selection and purchase decisions.
- Tracked sales data and generated reports for store management review.
- Provided excellent customer service by greeting customers warmly, answering questions, addressing complaints, and resolving issues promptly.
Call Agent
Telvista
CDMX, Mexico City
04.2023 - 07.2024
- Provided customer service support for incoming calls and emails.
- Resolved customer issues using problem-solving skills.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Utilized active listening skills to identify customer needs and recommend appropriate products or services.
Bilingual Customer Service Specialist
TTEC Mexico
CDMX, Mexico City
06.2021 - 08.2022
- Utilized troubleshooting techniques to identify root cause of customer issues.
- Assisted customers in English and Spanish with inquiries and requests, providing accurate information.
- Offered creative solutions tailored to individual customer needs.
Education
Economy - Economic Studies
Universidad Autonoma Metropolitana
CDMX, Azcapotzcalco06-2027
Marketing And Sales - Hospitality Marketing
Canadian College
Vancouver, BC09-2024
High School Diploma -
Universidad Del Valle De Mexico
EDOMEX, Cuatitlan Izcalli07-2022
Skills
- Stock control
- Sales Reporting
- Store maintenance
- Merchandise Display
- Sales and marketing
- Problem solving
- Adaptability
- Negotiation
- Teamwork
Languages
English
Professional
French
Elementary
Certification
- Software management
References
References available upon request.
Timeline
General Merchandise Assistant
Costco Mexico
10.2023 - 03.2024
Call Agent
Telvista
04.2023 - 07.2024
Bilingual Customer Service Specialist
TTEC Mexico
06.2021 - 08.2022
Economy - Economic Studies
Universidad Autonoma Metropolitana
Marketing And Sales - Hospitality Marketing
Canadian College
High School Diploma -
Universidad Del Valle De Mexico
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