Miguel A Ramirez
Anaheim
Summary
Detail-oriented and results-driven professional with a proven track record of managing high-volume restaurant operations and implementing evidence-based behavioral interventions. Expert in fostering positive customer experiences, optimizing operational efficiency, and creating engaging environments for diverse populations. Skilled in team leadership, communication, problem-solving, and data analysis to drive success in both dynamic service settings and therapeutic environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Advanced Behavior Technician
Children's Learning Connection
09.2023 - Current
- Engage in play based ABA sessions to create natural learning opportunities for children
- Deliver compassionate patient care, focusing on safety, comfort and emotional support.
- Educate families on behavior strategies to promote skill generalization at home.
- Participate in regular team meetings to discuss case reviews and share insights on behavioral approaches.
- Conduct data collection and analysis to track progress.
- Work as part of collaborative team to address changing needs of children and families.
Debt Collector
Kessler And Williams
05.2023 - 02.2024
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Collected on delinquent accounts to reduce overdue balances.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Identified and contacted customers with overdue accounts to address payment status.
- Skip-tracing using multiple database and asset searches as necessary.
Shift Manager
Raising Cane's Chicken Fingers
08.2019 - 05.2023
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Emphasized importance of customer engagement.
- Maintained quality experience for every customer regardless of volume.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Built genuine relationships with customers.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Tracked receipts, employee hours, and inventory movements.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Implemented policies and standard operating procedures for continuous improvement.
- Trained both internal and external incoming managers.
- Part of New Restaurant Opening Team
Education
Child Development
Fullerton College
High School Diploma -
Loara High School
05.2019
Skills
- Customer Experience Management
- Customer Engagement
- Problem-Solving Techniques
- Negotiation and Conflict Resolution
- Business Analysis
- Employee Coaching and Mentoring
- Performance Motivation
- POS Transactions
- Hospitality
- Data collection
- Behavioral management
- Relationship building
Languages
English
Spanish
Certification
CPR Trained
Timeline
Advanced Behavior Technician
Children's Learning Connection
09.2023 - Current
Debt Collector
Kessler And Williams
05.2023 - 02.2024
Shift Manager
Raising Cane's Chicken Fingers
08.2019 - 05.2023
High School Diploma -
Loara High School
Child Development
Fullerton College
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