Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Miguel A Ramirez

Anaheim

Summary

Detail-oriented and results-driven professional with a proven track record of managing high-volume restaurant operations and implementing evidence-based behavioral interventions. Expert in fostering positive customer experiences, optimizing operational efficiency, and creating engaging environments for diverse populations. Skilled in team leadership, communication, problem-solving, and data analysis to drive success in both dynamic service settings and therapeutic environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Advanced Behavior Technician

Children's Learning Connection
09.2023 - Current
  • Engage in play based ABA sessions to create natural learning opportunities for children
  • Deliver compassionate patient care, focusing on safety, comfort and emotional support.
  • Educate families on behavior strategies to promote skill generalization at home.
  • Participate in regular team meetings to discuss case reviews and share insights on behavioral approaches.
  • Conduct data collection and analysis to track progress.
  • Work as part of collaborative team to address changing needs of children and families.

Debt Collector

Kessler And Williams
05.2023 - 02.2024
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Collected on delinquent accounts to reduce overdue balances.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Identified and contacted customers with overdue accounts to address payment status.
  • Skip-tracing using multiple database and asset searches as necessary.

Shift Manager

Raising Cane's Chicken Fingers
08.2019 - 05.2023
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Emphasized importance of customer engagement.
  • Maintained quality experience for every customer regardless of volume.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Built genuine relationships with customers.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Tracked receipts, employee hours, and inventory movements.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Trained both internal and external incoming managers.
  • Part of New Restaurant Opening Team

Education

Child Development

Fullerton College

High School Diploma -

Loara High School
05.2019

Skills

  • Customer Experience Management
  • Customer Engagement
  • Problem-Solving Techniques
  • Negotiation and Conflict Resolution
  • Business Analysis
  • Employee Coaching and Mentoring
  • Performance Motivation
  • POS Transactions
  • Hospitality
  • Data collection
  • Behavioral management
  • Relationship building

Languages

English
Spanish

Certification

CPR Trained

Timeline

Advanced Behavior Technician

Children's Learning Connection
09.2023 - Current

Debt Collector

Kessler And Williams
05.2023 - 02.2024

Shift Manager

Raising Cane's Chicken Fingers
08.2019 - 05.2023

High School Diploma -

Loara High School

Child Development

Fullerton College
Miguel A Ramirez