Miguel Rwalinda
Edmonton,AB
Summary
I'm not good at doing things the wrong way, With a solid foundation in customer service, I am confident in my ability to contribute to your company. My proactive approach, combined with a passion for customer satisfaction, positions me as an ideal candidate to contribute to the company's success.
I am excited about the opportunity to bring my expertise and contribute to the continued success of your team.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
LIQUID INTELLIGENT TECHNOLOGIES
05.2023 - 07.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Store Clerk
SAWA CITI LTD
09.2022 - 04.2023
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.
- Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
- Handled cash register operations accurately, processing transactions quickly while ensuring security measures were followed.
Education
CERTFICATE OF COMPLETION -
Wellspring Academy
06.2022
A LEVEL CERTIFICATE -
06.2022
As LEVEL CERTIFICATE -
06.2021
IGCSE CERTFICATE -
06.2020
Skills
- Ethical thinking
- Critical thinking
- Social skills
- Leadership (lead people to specific goals)
- Appointment Scheduling
- Information Security
- Call Management
- Call Center Operations
- Store Maintenance
- Coordination
- Customer Relationship Management (CRM)
- Customer Service
Languages
English
Native or Bilingual
French
Full Professional
Accomplishments
- I started a Mental health Club at my school to raise awareness and educate young learners on its importance while providing them with a safe place to express themselves
- Provided Female learners with different Hygienic Product dispensers to promote their wellbeing
personal information
- Date of Birth: 10/13/05
- Gender: Male
- Nationality: Rwandan
Timeline
Customer Service Representative
LIQUID INTELLIGENT TECHNOLOGIES
05.2023 - 07.2023
Store Clerk
SAWA CITI LTD
09.2022 - 04.2023
CERTFICATE OF COMPLETION -
Wellspring Academy
A LEVEL CERTIFICATE -
As LEVEL CERTIFICATE -
IGCSE CERTFICATE -
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