Miguel Roman
Santa Ana
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
8
8
years of professional experience
Work History
General Manager
Elbardi International
11.2015 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Take daily deposits to the bank
Education
High School Diploma -
Century High School
Santa Ana, CASkills
- Strategic Planning
- Multimillion-Dollar P&L Management
- Customer Experience
- Resource Optimization
- Supervision and Training
- Sales Planning and Implementation
- Problem Resolution
- Coaching and Mentoring
- Leadership
- Financial Document Control
- Food Preparation and Safety
- Sales Expertise
Timeline
General Manager
Elbardi International
11.2015 - Current
High School Diploma -
Century High School
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