Miguel Rivera
Santa Barbara
Summary
Proven server at Rosewood Miramar Beach, adept in multitasking and maintaining cleanliness, excelled in creating memorable dining experiences by leveraging exceptional customer service and banquet service etiquette. Skillfully managed high-volume events, ensuring seamless service while fostering warm guest relations. Achieved significant reduction in breakage costs, demonstrating a keen ability to adapt and thrive in dynamic environments.
Overview
6
6
years of professional experience
Work History
Banquets Food Service Waiter
Ojai Valley Inn & Spa
01.2024 - Current
- Implemented proper handling techniques for delicate serving ware, minimizing breakage expenses while maintaining presentation standards.
- Demonstrated knowledge of menu items and provided recommendations for guests with dietary restrictions or preferences.
- Showcased flexibility in adapting to last-minute changes and remaining poised under pressure during high-stress events.
- Cultivated relationships with clients, fostering ongoing connections that led to future bookings for banquets department.
- Maintained high levels of customer satisfaction by promptly addressing concerns and resolving issues.
- Streamlined operations by anticipating needs of event organizers throughout planning process.
- Provided personalized attention to each guest, resulting in memorable experiences that exceeded expectations.
- Safeguarded guest safety by adhering to food allergy protocols and communicating potential risks to patrons.
- Contributed to a positive team environment by effectively collaborating with fellow waitstaff members.
Server
Tre Lune
08.2022 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Rosewood Miramar Beach
02.2019 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma -
Santa Barbara City College
Santa Barbara, CA01-2009
Skills
- Strong multitasking
- Cleanliness and hygiene
- Adaptable to change
- Cash handling proficiency
- Table setting expertise
- Wine pairing
- Banquet service etiquette
- Exceptional customer service
- Food safety
- Fine dining experience
- Guest relations
- Event setup and breakdown
- High volume dining
- Bar management
- Guest relations management
Languages
Spanish
Full Professional
Timeline
Banquets Food Service Waiter
Ojai Valley Inn & Spa
01.2024 - Current
Server
Tre Lune
08.2022 - 08.2023
Server
Rosewood Miramar Beach
02.2019 - 03.2023
High School Diploma -
Santa Barbara City College
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