Summary
Work History
Education
Skills
Languages
Timeline
Generic
Miguel Rico

Miguel Rico

York,ON

Summary

Proven leader with a track record of enhancing team productivity and customer satisfaction at Ford Motor Company. Expert in staff management and customer service, I excel in creating efficient workflows and resolving conflicts. My analytical thinking and complex problem-solving skills have significantly improved operational effectiveness, demonstrating a commitment to excellence and achievement.

Work History

Supervisor

Ben 22th
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.

Tv Mkt Seller

Megacable
  • Enhanced sales by understanding customer needs and recommending suitable products.
  • Assisted customers with product inquiries to boost satisfaction and drive sales.
  • Achieved high customer retention, building rapport with clients and ensuring repeat business.
  • Managed inventory to ensure availability and reduce stockouts.
  • Organized displays to attract potential buyers and increase sales.
  • Improved customer experience by providing personalized service and attention.
  • Trained new staff to maintain high standards of customer service and sales expertise.
  • Handled transactions efficiently to ensure smooth sales process and customer satisfaction.
  • Provided product demonstrations to showcase benefits and encourage purchases.

Elite Car Seller

Ford Motor Company
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.

Education

Master Of Business Administration - Human Resources Training

LaSalle University
León Guanajuato , México
02.2012

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Complex Problem-solving
  • Analytical thinking
  • Project management

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Supervisor

Ben 22th

Tv Mkt Seller

Megacable

Elite Car Seller

Ford Motor Company

Master Of Business Administration - Human Resources Training

LaSalle University
Miguel Rico