Miguel Pena
Manteca
Summary
Dynamic and results-oriented professional with a proven track record in customer service and team leadership, notably at Great Wolf Lodge and Give Every Child A Chance. Excelled in high-pressure environments, demonstrating exceptional problem-solving and communication skills. Recognized for discipline, determination, and fostering teamwork, significantly enhancing customer satisfaction and team performance.
Overview
3
3
years of professional experience
Work History
Cashier
Plaza Cleaners
06.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
Food Runner
Dell’Osso Family Farm
10.2022 - 10.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
Lifeguard
Great Wolf Lodge
11.2022 - 08.2023
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- CPR Certified.
- Customer Service.
- Guided visitors on slides and rides at the water park.
Staff Member
Give Every Child A Chance
05.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with other staff members and leads.
- Created and taught a multitude of lesson plans for Physical Education, Academic and Enrichment.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- Participated in team-building activities to foster teamwork and collaboration.
- Boosted staff morale and engagement through organization of team-building activities.
Education
Manteca High School
450 E Yosemite Ave, Manteca, CA 9533605.2023
Skills
- Discipline
- Determination
- Hard Working
- Quick Learner
- Teamwork
- Great Communication Skills
- Focused
- Leadership
- Problem Solving
- Open Minded
- Active Listener
- Great Time Management
Timeline
Staff Member
Give Every Child A Chance
05.2023 - Current
Lifeguard
Great Wolf Lodge
11.2022 - 08.2023
Food Runner
Dell’Osso Family Farm
10.2022 - 10.2023
Cashier
Plaza Cleaners
06.2022 - Current
Manteca High School
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