Miguel Meneses
Systems Engineer
Montreal,QC
Summary
Forward-thinking professional offering more than 7 years of experience working in fast-paced environments. Expertise in planning, installing and maintaining large-scale systems and infrastructures. Proven leader with success in building strong teams.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Project Manager
Soaint
01.2022 - Current
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and resources required to meet project goals and objectives.
- Met project deadlines without sacrificing build quality or workplace safety.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Developed and implemented strategic project plans to meet business objectives.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Facilitated workshops to collect project requirements and user feedback.
Full Stack Developer
Ceneval
03.2018 - 01.2022
- Reviewed code, debugged problems, and corrected issues.
- Participated in requirements gathering to solidify prerequisites and determine best technical solution to meet business needs.
- Developed unit test cases for testing and automation.
- Developed functional databases, applications and servers to support websites on back-end.
- Built databases and table structures for web applications.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Analyzed work to generate logic for new systems, procedures and tests.
- Worked with back-end developers to design APIs.
- Collaborated with fellow engineers to evaluate software and hardware interfaces.
Technical Support Specialist
Conecta
05.2016 - 03.2018
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Monitored systems in operation and quickly troubleshot errors.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Used ticketing systems to manage and process support actions and requests.
- Configured hardware and granted system permissions to new employees.
- Tracked computer equipment, peripherals and network servers via master documentation in Excel.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
Education
Bachelor of Science - Computer Systems
Unitec
01.2013 - 12.2017
Master of Science - Project Management
Unitec
01.2018 - 12.2019
Skills
Agile Methodologies
Timeline
Project Manager
Soaint
01.2022 - Current
Full Stack Developer
Ceneval
03.2018 - 01.2022
Master of Science - Project Management
Unitec
01.2018 - 12.2019
Technical Support Specialist
Conecta
05.2016 - 03.2018
Bachelor of Science - Computer Systems
Unitec
01.2013 - 12.2017
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