Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Miguel Meneses

Miguel Meneses

Systems Engineer
Montreal,QC

Summary

Forward-thinking professional offering more than 7 years of experience working in fast-paced environments. Expertise in planning, installing and maintaining large-scale systems and infrastructures. Proven leader with success in building strong teams.

Overview

8
8
years of professional experience
7
7
years of post-secondary education

Work History

Project Manager

Soaint
01.2022 - Current
  • Developed and initiated projects, managed costs, and monitored performance.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Identified plans and resources required to meet project goals and objectives.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Developed and implemented strategic project plans to meet business objectives.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Facilitated workshops to collect project requirements and user feedback.

Full Stack Developer

Ceneval
03.2018 - 01.2022
  • Reviewed code, debugged problems, and corrected issues.
  • Participated in requirements gathering to solidify prerequisites and determine best technical solution to meet business needs.
  • Developed unit test cases for testing and automation.
  • Developed functional databases, applications and servers to support websites on back-end.
  • Built databases and table structures for web applications.
  • Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
  • Analyzed work to generate logic for new systems, procedures and tests.
  • Worked with back-end developers to design APIs.
  • Collaborated with fellow engineers to evaluate software and hardware interfaces.

Technical Support Specialist

Conecta
05.2016 - 03.2018
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Monitored systems in operation and quickly troubleshot errors.
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Used ticketing systems to manage and process support actions and requests.
  • Configured hardware and granted system permissions to new employees.
  • Tracked computer equipment, peripherals and network servers via master documentation in Excel.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.

Education

Bachelor of Science - Computer Systems

Unitec
01.2013 - 12.2017

Master of Science - Project Management

Unitec
01.2018 - 12.2019

Skills

    Agile Methodologies

undefined

Timeline

Project Manager

Soaint
01.2022 - Current

Full Stack Developer

Ceneval
03.2018 - 01.2022

Master of Science - Project Management

Unitec
01.2018 - 12.2019

Technical Support Specialist

Conecta
05.2016 - 03.2018

Bachelor of Science - Computer Systems

Unitec
01.2013 - 12.2017

Similar Profiles

CREATE PROFILE
Miguel MenesesSystems Engineer