Miguel Mata
Rosemead
Summary
Accomplished Barista Shift Supervisor at Starbucks Coffee with 10 plus years of proven expertise in team leadership and training. Enhanced customer experiences through effective communication and product upselling, while maintaining high standards of cleanliness and operational efficiency. Skilled in cash handling and shift scheduling, fostering a collaborative environment that drives team success and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Barista Shift Supervisor
Starbuck Coffee
06.2022 - Current
- Trained new team members of the team on barista skills, cash handling procedures, and company policies for consistent performance for the team.
- Implement a positive work atmosphere with clear communication, teamwork, and sets of goals to complete for the business day.
- Built strong relationships with regular customers through observant service, remembering preferences, and engaging in friendly conversation when appropriate.
- Coached, scheduled, and supervised barista workers to maintain and uphold store goals and optimize staffing patterns.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections throughout the store and addressing issues promptly.
- Ensured smooth daily operations by maintaining appropriate stock levels through regular inventory checks and timely reordering of supplies.
- Created relaxing and unique coffeehouse experience through customer service, beverage preparation, and presentation.
Barista Trainer
Starbucks
04.2018 - 06.2022
- Trained new team members with positive guidance and respectful, encouraging coaching.
- Provided in the moment feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements.
- Happily interacted with customers during hard-pressed periods to promote a positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Educated customers on coffee offerings and coffee background, offering me upselling opportunities and elevating their overall experience.
Education
No Degree - Project Management
Arizona State University
Tempe, AZ06-2029
Project Management
Pasadena City College
Pasadena, CA06-2018
Skills
- Cash handling accuracy
- Time Management
- Team Leadership
- Training and Coaching
- Critical Thinking
- Product upselling
- Shift scheduling
- High Volume Dining
- Communication
- Bilingual / Spanish
- Microsoft Excel
- Microsoft Word
Timeline
Barista Shift Supervisor
Starbuck Coffee
06.2022 - Current
Barista Trainer
Starbucks
04.2018 - 06.2022
No Degree - Project Management
Arizona State University
Project Management
Pasadena City College
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