MIGUEL MARTINEZ PEREA
San Bernardino,CA
Summary
To secure an opportunity and improve professional skills while contributing to the success of Loma Linda University, its missions and values.
Overview
9
9
years of professional experience
Work History
Office Team Leader
LLUHC - Rancho Cucamonga Specialty Clinic
Rancho Cucamonga
03.2022 - Current
- Demonstrated excellent customer service to provide patients with positive experiences.
- Performed mandated weekly deposits and reconciliations for 2 suites.
- Collaborated closely with management and directors to overcome obstacles and increase team productivity.
- Ran reports on staff and providers to analyze performance.
- Supervised staff to make sure they performed and fulfilled their responsibilities while following policies
- Performed daily, weekly and monthly building audits to ensure patient and staff safety.
- Maintained area specific evacuation plans, business permits and clinic logs up to date.
- Kept high average of performance evaluations.
- Ensured compliance as safety coordinator by regularly reviewing policies, procedures, and staff training programs.
Patient Service Representative
LLUHC - Family Medicine
Loma Linda
11.2018 - 09.2021
- Maintained strict confidentiality of protected health information to comply with HIPAA regulations
- Performed patient registration and scheduling in fast-paced environment with accuracy and efficiency.
- Provided coverage for family medicine and urgent care during high volume.
- Managed high call volume, prioritizing urgent requests while maintaining professionalism and accuracy in documentation.
- Assisted in training multiple new staff members, ensuring adherence to best practices and clinic protocols.
- Built and maintained positive working relationships with patients and staff.
- Safety coordinator for 3 consecutive years.
PSR Float
LLUHC - Front Office Support Services
Loma Linda
11.2014 - 09.2017
- Provided friendly, courteous and professional service to patients.
- Assisted patients with check-in and check-out procedures.
- Maintained well-organized front desk area, contributing to a welcoming environment for patients and visitors.
- Facilitated communication between patients and various departments and staff.
- Managed patient registration process, confirming data accuracy and completeness.
- Verified 100+ patient insurance and entered patient eligibility information into system.
Education
Bachelor of Science in Business Administration -
San Diego State University
San Diego, CA05.2024
Associate in arts in Business Administration -
San Bernardino Valley Community College
San Bernardino, CA05.2021
Associate in science in Liberal Arts Social & Behavioral Science -
San Bernardino Valley Community College
San Bernardino, CA05.2021
Skills
- Bilingual (Spanish & English)
- Able to plan and create a strategy to accomplish critical deadlines with full determination
- Excellent skills with Microsoft Word, Excel, PowerPoint, Outlook, TCV
- In-depth Epic knowledge
- Organized and detail oriented
- Excellent analytical skills
- Able to maintain positive professional relationships with employees and patients
- Reliable, responsible and self-sufficient
- Ability to communicate clearly and effectively
- Able to think critically and prioritize workload
- Office Management
- Staff Training
- Team player
Timeline
Office Team Leader
LLUHC - Rancho Cucamonga Specialty Clinic
03.2022 - Current
Patient Service Representative
LLUHC - Family Medicine
11.2018 - 09.2021
PSR Float
LLUHC - Front Office Support Services
11.2014 - 09.2017
Bachelor of Science in Business Administration -
San Diego State University
Associate in arts in Business Administration -
San Bernardino Valley Community College
Associate in science in Liberal Arts Social & Behavioral Science -
San Bernardino Valley Community College