Summary
Overview
Work History
Education
Skills
Timeline
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MIGUEL MARTINEZ PEREA

San Bernardino,CA

Summary

To secure an opportunity and improve professional skills while contributing to the success of Loma Linda University, its missions and values.

Overview

9
9
years of professional experience

Work History

Office Team Leader

LLUHC - Rancho Cucamonga Specialty Clinic
03.2022 - Current
  • Demonstrated excellent customer service to provide patients with positive experiences.
  • Performed mandated weekly deposits and reconciliations for 2 suites.
  • Collaborated closely with management and directors to overcome obstacles and increase team productivity.
  • Ran reports on staff and providers to analyze performance.
  • Supervised staff to make sure they performed and fulfilled their responsibilities while following policies
  • Performed daily, weekly and monthly building audits to ensure patient and staff safety.
  • Maintained area specific evacuation plans, business permits and clinic logs up to date.
  • Kept high average of performance evaluations.
  • Ensured compliance as safety coordinator by regularly reviewing policies, procedures, and staff training programs.

Patient Service Representative

LLUHC - Family Medicine
11.2018 - 09.2021
  • Maintained strict confidentiality of protected health information to comply with HIPAA regulations
  • Performed patient registration and scheduling in fast-paced environment with accuracy and efficiency.
  • Provided coverage for family medicine and urgent care during high volume.
  • Managed high call volume, prioritizing urgent requests while maintaining professionalism and accuracy in documentation.
  • Assisted in training multiple new staff members, ensuring adherence to best practices and clinic protocols.
  • Built and maintained positive working relationships with patients and staff.
  • Safety coordinator for 3 consecutive years.

PSR Float

LLUHC - Front Office Support Services
11.2014 - 09.2017
  • Provided friendly, courteous and professional service to patients.
  • Assisted patients with check-in and check-out procedures.
  • Maintained well-organized front desk area, contributing to a welcoming environment for patients and visitors.
  • Facilitated communication between patients and various departments and staff.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Verified 100+ patient insurance and entered patient eligibility information into system.

Education

Bachelor of Science in Business Administration -

San Diego State University
San Diego, CA
05.2024

Associate in arts in Business Administration -

San Bernardino Valley Community College
San Bernardino, CA
05.2021

Associate in science in Liberal Arts Social & Behavioral Science -

San Bernardino Valley Community College
San Bernardino, CA
05.2021

Skills

  • Bilingual (Spanish & English)
  • Able to plan and create a strategy to accomplish critical deadlines with full determination
  • Excellent skills with Microsoft Word, Excel, PowerPoint, Outlook, TCV
  • In-depth Epic knowledge
  • Organized and detail oriented
  • Excellent analytical skills
  • Able to maintain positive professional relationships with employees and patients
  • Reliable, responsible and self-sufficient
  • Ability to communicate clearly and effectively
  • Able to think critically and prioritize workload
  • Office Management
  • Staff Training
  • Team player

Timeline

Office Team Leader

LLUHC - Rancho Cucamonga Specialty Clinic
03.2022 - Current

Patient Service Representative

LLUHC - Family Medicine
11.2018 - 09.2021

PSR Float

LLUHC - Front Office Support Services
11.2014 - 09.2017

Bachelor of Science in Business Administration -

San Diego State University

Associate in arts in Business Administration -

San Bernardino Valley Community College

Associate in science in Liberal Arts Social & Behavioral Science -

San Bernardino Valley Community College

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MIGUEL MARTINEZ PEREA