MIGUEL LEIVA
Montreal,QC
Summary
Experienced sales professional with over 8 years of diverse sales experience, including door-to-door, over the phone, and key account management. Recognize that success requires dedication, not just talent. Apply a disciplined approach to business similar to running marathons: daily effort, commitment to progress, and focus on sustainable growth. Goal is to add value, deliver results, and evolve in partnership with collaborating companies. Let's achieve success together!
Overview
11
11
years of professional experience
Work History
Freelance Music Producer & DJ
Casomado
01.2014 - Current
- Proficient in Logic Pro for music production and editing.
- Promoting music brand and planning live events.
- Collaborating with artists on songwriting, recording, and production.
- Networking to book live performances and secure gigs.
- Track and record music sales and receipts in Excel.
- Researching and developing new skills and softwares.
Social Media & VIP Management
LeadTheBoard
08.2024 - 03.2025
- Increased social media engagement by 40% through a consistent brand voice and trend-responsive content strategy.
- Collaborated with a cross-functional team to produce high-performing content, contributing to a 25% growth in follower base across platforms.
- Oversaw VIP onboarding for high-value clients, achieving 90% account activation rate and enhancing early retention through tailored engagement.
- Planned VIP-exclusive tournaments and events, resulting in 30% increase in player participation and improved lifetime value of top-tier accounts. Led VIP onboarding, ensuring seamless account setup and personalized engagement strategies.
VIP Account Manager
AllBet.ag
01.2018 - 08.2024
- Managed a portfolio of high-value clients, driving over $900,000 in total revenue through personalized account strategies and relationship-based retention.
- Consistently exceeded monthly KPIs by promoting exclusive betting opportunities, with an average deal size of $2,500 across long-term VIP clients. Proactively engaged VIPs via outbound calls, text and follow-ups, resolving issues swiftly to maintain a high retention rate and client satisfaction.
- Collaborated with leadership to negotiate and implement tailored promotions, optimizing player investment and boosting engagement.
- Designed and executed custom loyalty programs, contributing to a measurable increase in customer lifetime value and repeat engagement.
- Promoted to train and mentor new sales agents into account managers, recognized for top performance and leadership in client relationship strategy.
Outbound Sales & Account Management
BetUS
01.2016 - 01.2018
- Managed and engaged a portfolio of 50+ VIP clients, providing personalized support and ensuring customer retention.
- Communicated daily and weekly promotions to enhance brand awareness and drive player engagement.
- Assisted clients with inquiries related to wagering, betting trends, and account management.
- Verified deposits and collaborated with the processing team to ensure smooth transactions.
- Maintained strong relationships with VIP clients to maximize lifetime value and ensure a premium betting experience.
Field Canvasser
Plan International Canada
05.2016 - 01.2017
- Promoted to Team Manager within 2 months due to consistent performance, leadership, and strong communication skills.
- Achieved #1 canvasser status in the Montreal office for 6 consecutive months, maintaining a 15% average close rate on new donor sign-ups.
- Solicited monthly donations by delivering persuasive face-to-face pitches, effectively handling objections and increasing supporter conversion.
- Trained and coached new canvassers, leading workshops on pitch structure and rebuttal techniques.
Education
No Degree - Advanced Sales
Closer College
Pickering01-2025
Bachelor of Arts -
Concordia University
Montreal, Quebec01.2017
Associate Degree - English Literature & Philosophy
Langara College
Vancouver, BC01.2017
Skills
- Social Media Management
- High-profile client management
- Proficient in outbound sales
- Customer service expertise
- Proficient in Freshdesk CRM
- Experienced with HubSpot tools
- Experienced with Slack communication
- Client retention strategies
- Efficient data input
- Effective strategy development
- Collaborative team management
- Staff development
Additional Information
Deep passion for the fitness industry and personal development, with a strong understanding of health, performance, and client motivation. Driven by a genuine passion for connecting with people—skilled at building trust-based relationships with prospects to uncover needs and drive long-term value.
Highly adaptable and flexible with working hours—committed to maintaining productivity in both remote and fast-paced environments. Fluent in English and Spanish, enabling strong communication with diverse client bases and broader market reach.
Timeline
Social Media & VIP Management
LeadTheBoard
08.2024 - 03.2025
VIP Account Manager
AllBet.ag
01.2018 - 08.2024
Field Canvasser
Plan International Canada
05.2016 - 01.2017
Outbound Sales & Account Management
BetUS
01.2016 - 01.2018
Freelance Music Producer & DJ
Casomado
01.2014 - Current
Associate Degree - English Literature & Philosophy
Langara College
No Degree - Advanced Sales
Closer College
Bachelor of Arts -
Concordia University
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