Summary
Overview
Work History
Education
Skills
Timeline
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Miguel Lee

Palmdale

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

4
4
years of professional experience

Work History

Concierge Agent

Cali Luxe Rentals
04.2023 - Current
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Worked closely with VIP and celebrity guests, with high degree of respect for privacy.
  • Maintained accurate and up-to-date records of guest information.

Mathematics Tutor

Antelope Valley College
07.2022 - Current
  • Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
  • Met with students and discussed educational goals and expectations.
  • Used positive reinforcement, repetition, and review to help students master challenging material.

Teleprompter Operator

LA Teleprompter
08.2021 - 06.2022
  • Handled critical production equipment for Television and Commercial shoots.
  • Engaged with high level executives, celebrity talent and production team members.
  • Proven ability to learn quickly and adapt to new situations in fast-paced environments.

Ice Cream Ambassador

Cold Stone
04.2020 - 08.2021
  • Served customers with speed and a focus on detail, while keeping team running smoothly throughout service fluctuations.
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Kept work area tidy and sanitary, promptly addressing spills, and other messes.
  • Operated cash register, taking payments and issuing customer receipts.
  • Monitored amounts of each ice cream flavor and replaced when depleted.

Education

Some College (No Degree) - Business Management

Antelope Valley College
Lancaster, CA

High School Diploma -

Mountain View High School
El Monte, CA
06.2017

Skills

  • Customer Service
  • Reservation Coordination
  • Conflict Resolution
  • Administrative Support
  • Management Interaction
  • Training and Mentoring
  • Telephone Etiquette
  • Interpersonal Communications
  • Schedule Management
  • Equipment Inspections

Timeline

Concierge Agent

Cali Luxe Rentals
04.2023 - Current

Mathematics Tutor

Antelope Valley College
07.2022 - Current

Teleprompter Operator

LA Teleprompter
08.2021 - 06.2022

Ice Cream Ambassador

Cold Stone
04.2020 - 08.2021

Some College (No Degree) - Business Management

Antelope Valley College

High School Diploma -

Mountain View High School

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Miguel Lee