Miguel Isquirdo Marquez
Camarillo
Summary
Results-driven sales associate with a proven track record in customer service and relationship building. Expertise in achieving sales targets through effective communication and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Sales Associate
DCH FORD Of Thousand Oaks
Thousand Oaks, CA
02.2025 - Current
- Assisted customers in product selection, increasing overall customer satisfaction and engagement.
- Executed daily inventory management tasks, ensuring accurate stock levels and timely replenishment.
- Demonstrated product features to enhance customer understanding and drive sales conversion rates.
- Collaborated with team members to maintain a clean and organized showroom environment.
- Handled customer inquiries and resolved issues promptly, fostering positive client relationships.
- Utilized point-of-sale systems efficiently to process transactions and manage cash flow accurately.
- Provided feedback on customer preferences, contributing to inventory decisions and marketing strategies.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with team members to achieve monthly sales targets.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Assisted customers in identifying their needs and matching them with suitable vehicle options.
- Conducted test drives, guiding customers to experience vehicle performance and comfort firsthand.
- Managed paperwork for sales transactions, ensuring accuracy and compliance with dealership policies.
- Collaborated with the finance team to facilitate smooth loan approvals for customers.
- Utilized CRM software to track leads, follow-ups, and customer interactions efficiently.
- Participated in training sessions to enhance sales techniques and industry knowledge continuously.
- Conducted comprehensive needs assessments for clients to recommend suitable vehicles based on preferences, budget, and requirements.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Answered telephone and email inquiries from potential customers.
- Achieved top sales performance consistently by effectively showcasing vehicles and their features to prospective buyers.
- Boosted customer satisfaction by providing tailored solutions and excellent service during the car buying process.
- Utilized CRM software effectively to track customer interactions, manage leads, and ensure timely follow-up on inquiries.
- Increased repeat business by establishing strong relationships with clients and maintaining regular followups.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Car Sales Consultant
Santa Paula Chevrolet
Santa Paula, CA
07.2025 - 11.2025
- Developed strong product knowledge to effectively communicate vehicle features and benefits to customers.
- Assisted customers in identifying their needs and matching them with suitable vehicle options.
- Conducted test drives, guiding customers to experience vehicle performance and comfort firsthand.
- Managed paperwork for sales transactions, ensuring accuracy and compliance with dealership policies.
- Utilized CRM software to track leads, follow-ups, and customer interactions efficiently.
- Participated in training sessions to enhance sales techniques and industry knowledge continuously.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Answered telephone and email inquiries from potential customers.
- Boosted customer satisfaction by providing tailored solutions and excellent service during the car buying process.
- Utilized CRM software effectively to track customer interactions, manage leads, and ensure timely follow-up on inquiries.
- Increased repeat business by establishing strong relationships with clients and maintaining regular followups.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Provided exceptional after-sales support by assisting customers with warranty claims, maintenance scheduling, and accessory installations.
- Organized and managed test drives for potential buyers to facilitate informed decisionmaking.
- Maintained detailed knowledge of vehicle inventory, enabling efficient matching of client needs with available options.
Sales Associate
Swickard Chevrolet
Thousand Oaks, CA
11.2024 - 02.2025
- Assisted customers in product selection, increasing overall customer satisfaction and engagement.
- Demonstrated product features to enhance customer understanding and drive sales conversion rates.
- Handled customer inquiries and resolved issues promptly, fostering positive client relationships.
- Provided feedback on customer preferences, contributing to inventory decisions and marketing strategies.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Collaborated with team members to achieve monthly sales targets.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Assisted customers in identifying their needs and matching them with suitable vehicle options.
- Conducted test drives, guiding customers to experience vehicle performance and comfort firsthand.
- Managed paperwork for sales transactions, ensuring accuracy and compliance with dealership policies.
- Utilized CRM software to track leads, follow-ups, and customer interactions efficiently.
- Participated in training sessions to enhance sales techniques and industry knowledge continuously.
- Maintained showroom appearance, creating an inviting environment for potential buyers.
- Conducted comprehensive needs assessments for clients to recommend suitable vehicles based on preferences, budget, and requirements.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Answered telephone and email inquiries from potential customers.
- Achieved top sales performance consistently by effectively showcasing vehicles and their features to prospective buyers.
- Boosted customer satisfaction by providing tailored solutions and excellent service during the car buying process.
- Utilized CRM software effectively to track customer interactions, manage leads, and ensure timely follow-up on inquiries.
- Increased repeat business by establishing strong relationships with clients and maintaining regular followups.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Organized and managed test drives for potential buyers to facilitate informed decisionmaking.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Prepared thorough documentation for each sale transaction including purchase agreements, trade-in evaluations, financing paperwork.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
Car Sales Associate
Team Nissan
Oxnard Ca
07.2009 - 02.2024
- Assisted customers in selecting vehicles that matched their needs and preferences.
- Demonstrated vehicle features and benefits to enhance customer understanding and satisfaction.
- Negotiated pricing and financing options to close sales effectively.
- Maintained knowledge of current inventory, promotions, and market trends to inform clients accurately.
- Developed strong relationships with repeat customers through exceptional service and follow-up communications.
- Trained new sales associates on dealership processes, product knowledge, and customer engagement techniques.
- Collaborated with management to refine sales strategies and improve overall team performance.
- Analyzed customer feedback to identify areas for service improvement and implement necessary changes.
- Participated in community outreach events as a representative of the dealership to foster positive relationships within the local area.
- Actively participated in ongoing product training sessions to remain knowledgeable about current models and industry trends.
- Supported marketing efforts by creating eye-catching window displays and showroom arrangements that showcased featured vehicles effectively.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Developed tailored presentations for each client, showcasing vehicles that best fit their needs and desires.
- Streamlined paperwork processes for faster transaction completion times, improving customer experience.
- Assisted in organizing promotional events, attracting new customers and increasing overall sales volume.
- Achieved high levels of customer satisfaction through consistent follow-up and communication, ensuring all needs were met even after the sale was completed.
- Utilized CRM tools to track leads, manage follow-ups, and effectively build client pipelines.
- Managed client appointments, ensuring a smooth and efficient sales process from start to finish.
- Coordinated trade-in appraisals accurately assessing vehicle value while balancing customer expectations.
- Collaborated with service department to address any post-sale concerns or issues promptly and professionally.
- Maintained up-to-date knowledge of inventory, ensuring accurate information was provided to potential buyers.
- Increased customer satisfaction by providing personalized vehicle recommendations based on their needs and preferences.
- Assisted in managing dealership inventory by participating in regular audits for accuracy and quality control purposes.
- Conducted thorough vehicle walk-arounds and test drives, highlighting key features and benefits to prospective buyers.
- Utilized social media platforms to promote available inventory, reaching a wider audience of potential buyers.
- Consistently exceeded sales targets through effective communication and negotiation skills.
- Collaborated with the finance team to secure favorable financing options for customers.
- Built long-lasting relationships with clients, resulting in repeat business and referrals.
- Enhanced dealership reputation by delivering exceptional customer service throughout all stages of the car buying process.
Car Sales Associate/Assistant Used Car Manager
Island Motors
Oxnard, CA
07.2007 - 07.2009
- Cultivated strong relationships with customers, enhancing sales opportunities and customer satisfaction.
- Demonstrated product knowledge, effectively communicating features and benefits to potential buyers.
- Managed vehicle inventory, ensuring optimal presentation and availability for prospective clients.
- Assisted in financing options, guiding customers through the purchasing process with clarity and confidence.
Part Clerk/Tire and Lube Technician
PepBoys
Thousand Oaks, CA
07.2006 - 07.2008
- Managed inventory control, ensuring accurate stock levels and timely replenishment.
- Processed incoming and outgoing parts orders with precision and efficiency.
- Trained new staff on inventory management systems and operational procedures.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Developed an effective system for organizing returned parts according to manufacturer guidelines, reducing processing times significantly.
- Organized parts storage and stocked inventory according to established guidelines.
- Researched vehicles and parts via physical catalogs and electronic means.
- Maintained clean and neat parts counter and sales floor.
- Adhered to company guidelines for performance and compliance.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Provided exceptional customer service by answering questions knowledgeably, providing timely updates on orders, and resolving any issues promptly.
Education
High School Diploma -
Oxnard High School
Oxnard, CA2005
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Verbal/written communication
- Flexible schedule
- Client service
- Conflict resolution
- Store opening and closing
- Sales expertise
- Product sales
- Customer needs assessment
- Complex Problem-solving
- Sales strategies
- Upselling
- Professional demeanor
- Adapt to diverse groups
- Guest relations
- Sales training
- Sales development
- Policy and procedure adherence
- Product recommendations
- Sales goals attainment
- Brand promotion
- Negotiation tactics
- Point of sale operation
- Relationship selling
- Product promotions
- Sales trends
- Persuasion techniques
- Fraud detection
- Cold calling
- Sales forecasting
- CRM software proficiency
- Dispute mediation
- Contract preparation
- Client account management
- Friendly and outgoing
- Verbal and written communication
- Customer engagement
- Upselling and cross selling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Car Sales Consultant
Santa Paula Chevrolet
07.2025 - 11.2025
Sales Associate
DCH FORD Of Thousand Oaks
02.2025 - Current
Sales Associate
Swickard Chevrolet
11.2024 - 02.2025
Car Sales Associate
Team Nissan
07.2009 - 02.2024
Car Sales Associate/Assistant Used Car Manager
Island Motors
07.2007 - 07.2009
Part Clerk/Tire and Lube Technician
PepBoys
07.2006 - 07.2008
High School Diploma -
Oxnard High School