Miguel Isquirdo Marquez
Camarillo,CA
Summary
Dynamic sales professional with a proven track record at Bunnin Chevrolet and Team Nissan, enhancing customer satisfaction and retention through exceptional service and persuasive selling tactics. Skilled in CRM software proficiency and relationship building, I've significantly contributed to sales growth and team collaboration. Expert in negotiating deals and fostering customer loyalty, consistently achieving and surpassing sales targets.
Overview
19
19
years of professional experience
Work History
Sales Associate
Bunnin Chevrolet
09.2024 - Current
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Sales Associate
Team Nissan
07.2010 - 02.2024
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Collaborated with team members to achieve monthly sales targets.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Used Car Sales Manager
Island Motors
01.2008 - 11.2010
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Managed inventory effectively for optimal turnover rate and profitability.
- Oversaw repair and maintenance services for pre-owned vehicles, ensuring all cars met quality standards before being offered for sale.
- Maintained a deep understanding of competitor offerings and pricing strategies, positioning our dealership as the top choice for prospective buyers.
- Negotiated competitive deals with customers, ensuring maximum profit margins while maintaining customer satisfaction.
- Conducted regular appraisals of pre-owned vehicles, ensuring accurate pricing based on market value and vehicle condition.
- Built strong customer relationships through exceptional service and follow-up communication.
Lube Tech
Pepboys
01.2006 - 12.2008
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
- Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
- Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Checked fluids, tires, brakes, and other systems as part of [Number]-point inspection.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
Education
High School Diploma -
Oxnard High School
Oxnard, CASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Verbal/written communication
- Client service
- Conflict resolution
- Store opening and closing
- Sales expertise
- Product sales
- Customer needs assessment
- Complex Problem-solving
- Sales strategies
- Upselling
- Professional demeanor
- Sales training
- Sales development
- Negotiation tactics
- Persuasion techniques
- Cold calling
- CRM software proficiency
- Contract preparation
- Sales pipeline management
- Friendly and outgoing
- Verbal and written communication
- Customer engagement
- Task prioritization
- Product guidance
- Contact follow-up
- Retail merchandising expertise
- Positive and professional
- Price quote preparation
- Excellent communication skills
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Sales Associate
Bunnin Chevrolet
09.2024 - Current
Sales Associate
Team Nissan
07.2010 - 02.2024
Used Car Sales Manager
Island Motors
01.2008 - 11.2010
Lube Tech
Pepboys
01.2006 - 12.2008
High School Diploma -
Oxnard High School
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