Miguel Hernandez
City of Los Angeles
Summary
Client-focused and organized professional with advanced degree and diverse experience in customer service, business management and project coordination. Collaborative communicator to quickly build relationships with both clients and business audiences. Known for innovation and creative problem-solving abilities to address business challenges.
Overview
11
11
years of professional experience
Work History
Distributor Manager
Safelink Wireless
02.2024 - Current
- Manage distributor relationships to ensure alignment with company objectives.
- Managed relationships with key distributors to optimize product availability and market reach.
- Developed and implemented training programs for distributor staff to enhance product knowledge.
- Analyzed market trends to identify opportunities for expanding distribution channels.
- Oversee logistics operations, optimizing supply chain processes for efficiency.
- Coordinated training sessions for distributor staff on product knowledge and compliance standards.
- Analyzed sales data to forecast demand and adjust inventory levels accordingly.
Lifeline Agent
Assurance Wireless
04.2023 - 02.2024
- Managed customer inquiries to resolve issues efficiently and enhance satisfaction.
- Developed training materials to improve onboarding process for new team members.
- Analyzed customer feedback to identify trends and inform service improvements.
- Implemented process enhancements that increased response accuracy and reduced resolution times.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Medical Laboratory Technician
World United
09.2021 - 04.2022
- Followed strict aseptic techniques to protect patients when collecting blood and tissue samples.
- Conducted blood counts and other tests to support safe transfusion processes.
- Cleaned and sterilized lab area, tools and equipment.
- Maintained clean and fully operational laboratory equipment.
- Identified and corrected problems that could adversely affect test performance or reporting of test results.
- Designed and executed laboratory testing to record observations and interpret findings.
Business Manager
CntRpce
04.2018 - 02.2020
- Improved tools to enable better tracking and business analysis.
- Gained product knowledge to assist team members with structuring customer purchase, closing and delivery.
- Used variety of software packages to support sales functions.
- Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
- Drove high performance by developing team members.
- Maximized business growth by driving high adoption and usage of marketing platform.
- Communicated client priorities, delivering presence and business objectives.
- Interacted with customers and vendors with utmost professionalism to solve various problems.
Business Manager
Hookah Hut
10.2016 - 09.2018
- Interacted with customers and vendors with utmost professionalism to solve various problems.
- Used variety of software packages to support sales functions.
- Developed strong supplier relationships by obtaining alignment and delivering on mutually established goals.
- Determined customer needs and calculated payment options based on consultative sales process.
- Communicated client priorities, delivering presence and business objectives.
- Worked closely with internal teams to deliver on high-profile, complex projects.
- Gained product knowledge to assist team members with structuring customer purchase, closing and delivery.
Sandwich Artist
SUBWAY®Restaurants
09.2015 - 10.2016
- Kept customer and food preparation areas clean and well-organized.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Organized food preparation stations and regularly replenished supplies.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Answered guest questions, delivering most accurate and updated information available.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Trained sandwich artists to apply attention to detail and commitment to quality.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
- Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
- Informed customers of regular deals or monthly specials to upsell orders.
Cook/Delivery Driver
Two Boots Pizza
10.2014 - 09.2015
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Set up and performed initial prep work for soups, sauces and salads.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Grilled and deep fried various foods from meats to potatoes.
- Replenished food items from inventory and rotated ingredients.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Followed established procedures and requirements for safe food handling, storage and service.
- Took inventory counts before and after shifts to complete food inventory or storage sheets.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Managed portion control using correct utensils during preparation and plating.
Education
High School Diploma -
South East High School
South Gate, CA06.2012
Skills
- Data Collection and Analysis
- Detail-oriented data management
- Problem Solving
- Word Processing
- Results Analysis
- Technician Oversight
- Recruiting and Hiring
- Verbal and Written Communication
- Sales and Marketing
- Issue Resolution
- Client Relationship Management
- Staff Management
- Performance Evaluations
- Customer Service
- Team Building and Leadership
- Process Improvement
- Documentation and Reporting
- Decision Making
- Customer Retention
- Supplier Monitoring
- Staff Development
- Business Leadership
- Training Management
- Originality and Creativity
- Goal Setting
- Policy Development and Enforcement
- Team Leadership
- Quality Assurance
- Sales Tracking
- Employee Motivation
- Program Optimization
- Sales Promotion
- Financial Statement Review
- Performance Assessment
- Key account growth
- Operational efficiency
- Sales presentations
- Merchandising strategies
- Territory management
- Promotional planning
- Channel management
- Trade show participation
- Distribution network expansion
- Logistics planning
- Warehousing operations
Languages
Spanish
Native or Bilingual
Timeline
Distributor Manager
Safelink Wireless
02.2024 - Current
Lifeline Agent
Assurance Wireless
04.2023 - 02.2024
Medical Laboratory Technician
World United
09.2021 - 04.2022
Business Manager
CntRpce
04.2018 - 02.2020
Business Manager
Hookah Hut
10.2016 - 09.2018
Sandwich Artist
SUBWAY®Restaurants
09.2015 - 10.2016
Cook/Delivery Driver
Two Boots Pizza
10.2014 - 09.2015
High School Diploma -
South East High School