Miguel Gurrola
San Jose
Summary
Dedicated Legal Professional offering 6 years in the law industry as well as in-depth knowledge of hotel operations/customer service. Consistently delivers first-rate service and fosters positive relationships with guests and clients to promote satisfaction and loyalty. Tech-savvy, highly accurate, highly reliable, flexible workload, and efficient in records and general operations.
Overview
6
6
years of professional experience
Work History
Patent Records Specialist
Wilson Sonsini Goodrich & Rosati
06.2022 - Current
- Distribute and file patent reporting emails to proper attorneys, PGA’s, and paralegals
- Create new client files/requests in InTapp software for New Business team
- Create and send out end of day report to the team
- Properly direct attorney requests to the appropriate teams
- Constant collaboration with docket, attorneys of all levels, assistants, finance, and operations.
- Coordinated with various departments to support cross-functional needs.
- Assisted with record management system implementation and maintenance to streamline operations.
- Maintained and updated records through dedicated digital database.
- Communicated efficiently with individuals concerning record information submitted or missing from files.
- Received records approval from individuals mentioned in filing system for transfer or release.
- Updated records with new information.
- Ad hoc projects
Front Office Host
Hyatt Regency Santa Clara
04.2022 - Current
- Process guest arrivals and departures, including all necessary payment
- Constant and consistent top 2 placement in Front Office upsells/revenue
- Advised guest with concerns and questions about the hotel/surrounding areas
- Provided excellent service and attention to detail to guests and clients when face-to-face or through phone conversations
- Ensuring guest leave interactions in a positive manner
- Offer referrals for services and handle requests for information.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Resolved service-related problems and documented actions in system.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed late check-ins and directed guests to rooms and facilities.
- Developed and maintained positive relationships with guests for satisfaction.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Kept accounts in balance and ran daily reports to verify totals.
- Trained new staff members in customer service techniques and hotel operations.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Ad hoc projects
Receptionist
Wilson Sonsini Goodrich & Rosati
12.2017 - 06.2022
- Organized meeting rooms for internal employees and visiting clients
- Answered and transferred calls from clients
- Updated excel spreadsheets and maintained up to date information
- Supported with identifying potential candidates
- Assisted in adding candidates into Lawcruit
- Studied the firm’s intranet and document systems
- Provided assistance with IT support during conference room meetings
- Provided assistance with contacting the appropriate group to solve internal issues such as janitorial work, cafe issues, engineering issues.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled assignments independently with good judgement and critical thinking skills.
- Scheduled office meetings and client appointments for staff teams.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Ad hoc projects
Education
High School Diploma -
Fremont High School
Sunnyvale, CA06.2015
Skills
- Ability to work quickly and efficiently
- Approachable and dependable
- Supportive in teams
- Ability to utilize most word processing programs
- Goal driven
- Quick and motivated learner
- Records Management Systems
- Privacy Policy Expertise
- Clerical Skills
- Interpersonal Communication
- Microsoft Excel
- Records Review
- Records Maintenance
- Records Accuracy
- Customer Service
- Meeting Scheduling
- Operations Support
- Billing and Invoicing
- Meeting Coordination
- Project Management
- Negotiation
- Operations Management
- Research Abilities
Extra Curriculars
Varsity/Travel soccer since age 10 till 18. Clarinet then Trombonist in school bands.
References
- Dan Olszewski - Director Of Rooms Hyatt Regency Santa Clara
- Shaun Miller - Front Office Manager Hyatt Regency Santa Clara
- Stefania Menendez Villa Rio - Rooms Operations Manager Hyatt Regency Santa Clara
- Muoltha Muong - Assistant Operations Manager Hyatt Regency Santa Clara
- Alfonso Jimenez- Assistant Operations Manager Hyatt Regency Santa Clara
Timeline
Patent Records Specialist
Wilson Sonsini Goodrich & Rosati
06.2022 - Current
Front Office Host
Hyatt Regency Santa Clara
04.2022 - Current
Receptionist
Wilson Sonsini Goodrich & Rosati
12.2017 - 06.2022
High School Diploma -
Fremont High School
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