Miguel Gonzalez Garcia
Bakersfield
Summary
Detail-oriented administrative professional with over 15 years of experience in public service, management, financial operations, and customer service. Skilled in records management, compliance, data accuracy, bilingual communication (English/Spanish), and administrative support within educational and retail environments. Recognized for improving operational efficiency, training staff, and providing exceptional service while maintaining accuracy and confidentiality.
Overview
16
16
years of professional experience
Work History
Clerk VI(Bilingual)
Bakersfield City School District
Bakersfield
12.2025 - Current
- Maintain confidential student records while ensuring compliance with district policies.
- Communicated with parents, teachers, and school administrators to clarify Independent Study requirements and ensure compliance.
- Reviewed documentation for accuracy and resolved discrepancies to facilitate timely processing.
- Utilized district software systems to track and maintain accurate student information, supporting effective record-keeping.
- Managed competing deadlines in a fast-paced administrative environment. in a fast-paced administrative environment.
Service Desk Associate
Home Depot
Bakersfield
04.2025 - 01.2026
- Answered incoming calls, directed customers to appropriate departments, and provided quick assistance for general inquiries.
- Assisted customers with returns, purchases, and order placement.
- Utilized in-store devices to efficiently pick and stage orders for delivery and curbside pick-up.
- Organized returns and go-backs to ensure a clean work environment, facilitating quick and efficient restocking by department associates.
Sales Verification Specialist
Complete Health Advisors
Bakersfield
04.2024 - 05.2025
- Verified client insurance status, maintaining accurate records of communications to support service delivery.
- Monitored call recordings for compliance, identifying coaching opportunities to enhance team performance.
- Trained new team members, streamlining verification processes to improve overall operational efficiency.
Compliance Coach
Complete Health Advisors
Bakersfield
01.2024 - 04.2024
- Provided targeted coaching and roleplaying sessions, facilitating best-practice reviews to strengthen agent compliance and performance.
- Conducted quality assurance audits of recorded calls, ensuring adherence to regulatory standards and identifying areas for agent improvement.
- Maintained detailed report card documents to monitor agent performance and compliance trends over time.
Verifier
Complete Health Advisors
Bakersfield
09.2023 - 01.2024
- Reviewed ACA applications, ensuring all submissions met completeness and accuracy standards.
- Audited and updated client data, ensuring consistency across systems.
- Collaborated with agents to identify and rectify errors, reducing potential discrepancies.
Assistant Store Manager
Destination XL, Inc
Bakersfield
09.2022 - 09.2023
- Trained and coached new hires; led goal-setting meetings to drive profitability.
- Oversaw daily financial operations, ensuring accurate sales reconciliation and timely banking log completion.
- Supported payroll tracking and scheduling to guarantee compliance with store policies and procedures.
- Managed incoming shipments and organized inventory logging to maintain optimal merchandise presentation.
Sales Coach
Carlotz
Bakersfield
09.2021 - 09.2022
- Finalized vehicle sales, ensuring completion of purchase contracts and registration paperwork for smooth transactions.
- Answered customer finance questions, providing detailed cost breakdowns to enhance understanding and satisfaction.
- Maintained accurate records of sales, financing terms, and warranty information to support transparency and customer trust.
Store Manager/A. S. M./Senior Guest Advisor/Sales Advisor
GameStop, Inc
Bakersfield
10.2010 - 08.2021
- Promoted from Sales Advisor to Store Manager in just over six years.
- Trained and mentored over 20 employees on POS procedures, customer service standards, and operational policies.
- Conducted onboarding sessions for new employees across departments, enhancing integration and retention.
- Fostered positive staff morale by developing a fun, educational environment that encouraged high employee engagement.
- Achieved recognition for maintaining high standards in compliance and quality assurance reviews.
- Maintained inventory accuracy through weekly cycle counts and discrepancy investigations, contributing to reduced inventory shrink.
- Manage a daily cash drawer of $2,500 and accurately reconcile tills with zero discrepancies at end-of-day.
- Prepare and verify daily bank deposits totaling $5,000+ following strict store security policies.
Education
High School Diploma -
WEST HIGH SCHOOL
Bakersfield05-2008
Skills
Administrative
- Records Management
- Data Entry
- Report Preparation
- Microsoft Office
- Confidential Records
Operations
- Payroll Administration
- Inventory Control
- POS Systems
- Banking & Cash Reconciliation
Leadership
- Team Management
- Staff Training
- Hiring & Coaching
- Scheduling
Customer Service
- Conflict Resolution
- Bilingual (English/Spanish)
- Relationship Building
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Clerk VI(Bilingual)
Bakersfield City School District
12.2025 - Current
Service Desk Associate
Home Depot
04.2025 - 01.2026
Sales Verification Specialist
Complete Health Advisors
04.2024 - 05.2025
Compliance Coach
Complete Health Advisors
01.2024 - 04.2024
Verifier
Complete Health Advisors
09.2023 - 01.2024
Assistant Store Manager
Destination XL, Inc
09.2022 - 09.2023
Sales Coach
Carlotz
09.2021 - 09.2022
Store Manager/A. S. M./Senior Guest Advisor/Sales Advisor
GameStop, Inc
10.2010 - 08.2021
High School Diploma -
WEST HIGH SCHOOL