Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Miguel Figueroa

Delano,CA

Summary

Underground Utility Technician with proven expertise at Aerotek in enhancing utility locating accuracy and developing safety protocols. Transporting baked goods, Recognized for strong leadership and reliability, I excel in store and team management and problem-solving, ensuring efficient operations while maintaining high safety standards. Proficient in heavy equipment operation and committed to delivering exceptional service.

Overview

9
9
years of professional experience

Work History

Underground Utility Technician

Aerotek
04.2025 - Current
  • Continuously updated technical skills in accordance with industry advancements, enhancing overall quality within the Underground Utility Technician role.
  • Expedited emergency response times for damaged utilities by maintaining a thorough knowledge of each system''s layout and access points.
  • Proactively identified potential problems within existing infrastructure systems through thorough analysis and regular inspections.
  • Enhanced underground utility locating accuracy by implementing advanced mapping techniques and equipment usage.
  • Demonstrated strong leadership qualities while overseeing junior technicians in both routine tasks and high-pressure situations.
  • Developed comprehensive safety protocols for excavation projects, ensuring minimal risk to underground utilities and personnel.

Store Manager

GNC Live Well
11.2022 - 04.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.

Online Personal Trainer

Home Depot
12.2018 - 09.2022
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
  • Built pallets and positioned orders on loading dock to safely pile and ship goods.
  • Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
  • Maintained a clean, safe work environment by complying with established safety procedures and guidelines.

Sales Merchandiser

Bimbo® Bakeries USA
02.2017 - 10.2018
  • Maximized shelf space utilization by optimizing product displays, leading to increased product visibility.
  • Increased sales by establishing strong relationships with clients and understanding their needs.
  • Provided excellent customer service by addressing inquiries promptly, resulting in repeat business and positive feedback from clients.
  • Analyzed sales data to identify opportunities for growth, implementing targeted action plans that drove increased performance.
  • Facilitated open lines of communication between retail partners and corporate headquarters, providing valuable feedback on various aspects of the business such as product performance, pricing adjustments, or promotional campaigns.
  • Conducted regular store visits to ensure proper execution of merchandising strategies, maintaining a professional store appearance.
  • Maintained detailed records of customer interactions and preferences, enabling the company to refine its marketing strategies and better cater to client needs over time.
  • Organized successful in-store events that attracted new customers and boosted overall sales figures.
  • Improved inventory management through accurate forecasting and ordering, reducing stock-outs and overstocks.
  • Consistently met or exceeded assigned monthly sales targets through diligent planning efforts coupled with exceptional interpersonal skills when interfacing with clients.
  • Operated a 24ft box truck and other delivery vehicles adhering to all traffic laws and company safety protocols.
  • Operated a fork lift, a reach, electric pallet jack, propane forklft.

Education

High School Diploma -

Wasco Union High School
Wasco, CA

Skills

  • Hand tool proficiency
  • Pipe installation
  • Gas line installation
  • Heavy equipment operation
  • Electrical systems
  • Safe driving practices
  • Reliability and punctuality
  • Strong customer service
  • Schedule management
  • Vehicle maintenance
  • Team leadership
  • Shift scheduling
  • Recruitment and hiring

Languages

Spanish
Native or Bilingual

Timeline

Underground Utility Technician

Aerotek
04.2025 - Current

Store Manager

GNC Live Well
11.2022 - 04.2025

Online Personal Trainer

Home Depot
12.2018 - 09.2022

Sales Merchandiser

Bimbo® Bakeries USA
02.2017 - 10.2018

High School Diploma -

Wasco Union High School

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Miguel Figueroa