Miguel Egla
Oshawa
Summary
I am a Subject Matter Expert with bilingual experience in French and English. I'm also well organized and a dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Bilingual Call Center Agent /Subject Matter Expert
Reliance Home Comfort (UEI Financial)
06.2023 - 04.2024
- Answered up to 40 phone calls a days assisting French and English speaking customers all through Canada including Quebec and Ontario mainly with service requests using software such as Asset, Edge, Image now, Microsoft Office and Word.
- Submitted payments with customers consent through their financial institutions and produced balance receipt, payments distribution charts and refinance letters to change interest rates or monthly payments on their contracts.
- Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
Online Associate
Walmart
03.2021 - 05.2023
- Won several department performance contests through exceptional results in terms sales completed
- Developed excellent working relationships with store leadership and coworkers
- Maintained updated brand and product knowledge to deliver tailored customer shopping experience in store or at home
- Tracked inventory and reviewed retail trends with OMNI spreadsheets in order to make timely and proactive business decisions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
- Worked flexible hours; night, weekend, and holiday shifts.
Cashier
Mcdonald's
09.2019 - 08.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
PPL, Instrument Flight Rated (IFR) - Aviation
Canadian Flight Academy
Oshawa, ON02.2023
Pilot Fundamentals - Commercial Aviation
Seneca College of Applied Arts And Technology
North York, ON04.2022
Skills
- Flexible and Adaptable
- Customer Service
- Self-Motivated
- Active Listening
- Collaboration
- Conflict Resolution
Timeline
Bilingual Call Center Agent /Subject Matter Expert
Reliance Home Comfort (UEI Financial)
06.2023 - 04.2024
Online Associate
Walmart
03.2021 - 05.2023
Cashier
Mcdonald's
09.2019 - 08.2020
PPL, Instrument Flight Rated (IFR) - Aviation
Canadian Flight Academy
Pilot Fundamentals - Commercial Aviation
Seneca College of Applied Arts And Technology
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