Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Miguel Duenas

Hawthorne

Summary

Experienced IT leader with over a decade of managing and developing distributed teams, scaling IT processes, and implementing cutting-edge technologies. Adept at building relationships across all organizational levels and ensuring seamless IT operations in high-growth environments. Proven expertise in IT systems, security compliance, and process automation.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Information Systems Security Manager

Nadel International
01.2020 - Current
  • Lead a distributed team overseeing IT engineering, design, and daily operations while mentoring Service Desk and engineering staff
  • Scaled IT processes with innovative automation technologies, ensuring support for rapid company growth
  • Managed and optimized MDM systems, including Jamf, Intune, and Azure Active Directory
  • Supported company-wide tools such as Zoom, OnePassword, and Okta to enhance remote collaboration
  • Spearheaded IT security initiatives, including Identity and Access Management (IAM), Data Protection, and Threat Management
  • Designed and maintained A/V systems and conferencing solutions, ensuring seamless communication for distributed teams
  • Implemented compliance frameworks like ISO 27001, enhancing security and operational reliability

Sr. Client Systems Engineer

Starz/Lionsgate Entertainment
09.2010 - 01.2020
  • Provided hands-on support for executives and remote teams, maintaining high standards with 98%-100% satisfaction in user surveys over four years
  • Managed enterprise applications including Office 365, Okta, SharePoint, and Azure, enabling efficient operations
  • Supported disaster recovery initiatives and vulnerability assessments across IT systems and networks
  • Delivered MDM solutions through Jamf and Intune, ensuring policy enforcement and streamlined device management
  • Collaborated with cross-functional teams to design scalable IT solutions and enhance infrastructure stability

Sr. Mac and PC Technician

MGM Studios
08.2006 - 09.2010
  • Led a team of technicians providing IT support for executive leadership and distributed teams
  • Managed SCCM servers for patch deployment, inventory, and imaging
  • Supported mobile and desktop systems across Windows and Mac platforms, ensuring seamless operations
  • Designed and maintained file servers and A/V setups for enhanced team collaboration

District Technician

Lennox School District
08.1999 - 08.2006
  • Managed district-wide IT operations, including server maintenance, patching, and device repairs
  • Implemented AV solutions and configured printers and peripherals to support staff and students
  • Collaborated with leadership to align IT solutions with educational goals

Education

Computer Information Systems, Unix, Web Programming

California State University of Long Beach

Skills

  • Team Leadership
  • Process Scaling & Automation
  • Core IT Operations
  • Security & Compliance
  • Enterprise Applications
  • MDM & Device Management

Certification

  • Apple Certified
  • Security+ Certified
  • AWS Practitioner Certified
  • JAMF Certified
  • OKTA Certified
  • Disaster Recovery Certified
  • Rubrik Certified

Timeline

Information Systems Security Manager

Nadel International
01.2020 - Current

Sr. Client Systems Engineer

Starz/Lionsgate Entertainment
09.2010 - 01.2020

Sr. Mac and PC Technician

MGM Studios
08.2006 - 09.2010

District Technician

Lennox School District
08.1999 - 08.2006

Computer Information Systems, Unix, Web Programming

California State University of Long Beach

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