Miguel De La Herran
Los Banos
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Proven track record in overseeing daily operations, ensuring customer satisfaction, and maintaining high-quality standards. Demonstrated expertise in inventory management and team leadership.
Overview
9
9
years of professional experience
Work History
Paraprofessional Educator
LBUSD
08.2024 - Current
- Provided support during classes, group lessons, and classroom activities.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Facilitated seamless transitions between learning activities by efficiently organizing supplies and preparing spaces for optimal productivity.
- Aided teachers in coordinating extracurricular events and field trips, providing enriching experiences beyond the traditional classroom setting.
- Boosted classroom engagement by incorporating interactive, hands-on activities into daily lesson plans.
- Monitored student classroom and outdoors activities to promote student safety.
- Supported student learning objectives through personalized and small group assistance.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Assisted teachers in managing classroom behavior by enforcing rules and implementing positive reinforcement strategies.
After-School Tutor
LEAP
08.2024 - Current
- Developed individualized learning plans to enhance student understanding and engagement.
- Facilitated interactive tutoring sessions focusing on core subjects and study skills.
- Monitored student progress, providing constructive feedback to foster academic growth.
- Collaborated with parents and teachers to address students' needs and improve performance.
- Organized educational activities that supplemented classroom learning and encouraged participation.
- Mentored new tutors, sharing best practices for effective student support and engagement.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Provided homework assistance using specific curriculum and materials.
- Boosted students'' confidence in their abilities through positive reinforcement and constructive feedback.
- Monitored student progress and provided feedback and support.
- Motivated students with accurate feedback and positive reinforcement.
- Supervised Groups of kids with Extracurricular activities.
- Worked with other program PARAS to have a safe and productive environment for children.
Frame Shop Manager
Hobby Lobby
11.2016 - 08.2024
- Conducted regular performance reviews for staff members, setting clear goals for improvement as needed.
- Participated in industry conferences and workshops to expand skillset and stay informed on the latest framing advancements.
- Maintained inventory levels for frame materials, matting, glass, and hardware to meet customer demands and reduce waste.
- Trained new employees on framing techniques, materials selection, and customer service best practices.
- Developed strong rapport with customers through excellent communication skills and attention to detail.
- Upheld strict safety protocols within the workshop environment to prevent accidents or damage during production processes.
- Created visually appealing displays showcasing various framing options available in-store for customer inspiration purposes.
- Streamlined order processing procedures to improve turnaround times and enhance overall customer experience.
- Resolved customer complaints promptly and professionally, maintaining high levels of satisfaction while protecting the company''s reputation.
- Collaborated with other departments within the store to create cohesive marketing campaigns that highlighted custom framing services.
- Increased customer satisfaction by providing personalized framing consultations and recommendations.
- Kept abreast of industry trends in custom framing styles and materials to better serve clientele interests.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Provided customer service as well as merchandising for the rest of the store as well.
Guest Service Representative
Motel 6 Hotel
04.2019 - 03.2020
- Delivered exceptional guest service by addressing inquiries and resolving concerns promptly.
- Managed front desk operations and maintained accurate records of guest transactions.
- Collaborated with team members to enhance customer satisfaction through effective communication.
- Streamlined check-in/check-out processes to improve efficiency and reduce wait times.
- Performed daily cashiering duties including balancing accounts at the end of the shift.
- Checked hotel property as well as rooms to make sure it met company standards.
Education
High School Diploma -
Cross Roads
Los BanosSkills
- Classroom management
- Teacher collaboration
- Writing support
- Classroom organization
- Team collaboration
- Documentation
- Customer service
- Issue resolution
- Multitasking Abilities
- Relationship building
- Office support
- Problem-solving
- Problem-solving abilities
- Effective communication
- Adaptability and flexibility
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Paraprofessional Educator
LBUSD
08.2024 - Current
After-School Tutor
LEAP
08.2024 - Current
Guest Service Representative
Motel 6 Hotel
04.2019 - 03.2020
Frame Shop Manager
Hobby Lobby
11.2016 - 08.2024
High School Diploma -
Cross Roads