Miguel Ayala Jr
Long Beach
Summary
Motivated and detail-oriented care coordinator professional with strong interpersonal and communication skills and a genuine passion for helping others navigate healthcare systems. Eager to apply organizational abilities, problem-solving skills, and commitment to providing high-quality care and support to individuals in need. Quick to learn and adapt in dynamic environments, with a focus on ensuring efficient, compassionate, and comprehensive care coordination. Dedication lies in fostering positive relationships with patients, families, and healthcare providers to promote overall well-being and positive health outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Alter Health Group
09.2022 - Current
- Managed client records and ensured compliance with confidentiality standards, including HIPAA regulations.
- Provided crisis intervention and conflict resolution, de-escalating potentially volatile situations with professionalism and empathy.
- Built and maintained strong relationships with clients and staff to promote teamwork and ensure client-centered care.
- Assisted in administrative tasks, including documenting patient progress, coordinating group activities, and scheduling appointments.
- Conducted orientations for new residents, ensuring they were familiar with safety protocols and key organizational procedures.
Healthcare Coordinator
AMFM Mental Health Treatment Center
03.2022 - 08.2022
- Managed patient intake, documentation, and case coordination, ensuring seamless communication between clients and healthcare professionals.
- Delivered compassionate care and support, acting as a liaison between patients, families, and the treatment team.
- Organized and facilitated client activities, promoting a positive and engaging environment.
- Demonstrated strong organizational skills by maintaining detailed records of medical supplies and handling supply orders.
Education
Bachelor of Arts - Psychology
Concordia University Irvine
05-2022
High School Diploma -
La Puente High School
05-2018
Skills
- Employee support
- Team building
- Conflict resolution
- Case documentation
- Communication
- Active listening
- Organizational skills
- Microsoft office (word, excel, outlook)
Certification
- First Aid Certification
- Deescalation Techniques Certificate – Various certified training organizations.
- CPR/AED Certification
Timeline
Behavioral Health Technician
Alter Health Group
09.2022 - Current
Healthcare Coordinator
AMFM Mental Health Treatment Center
03.2022 - 08.2022
High School Diploma -
La Puente High School
- First Aid Certification
- Deescalation Techniques Certificate – Various certified training organizations.
- CPR/AED Certification
Bachelor of Arts - Psychology
Concordia University Irvine
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