Miguel Arias
Hamilton
Summary
I am a driven individual; a quick learner who thrives working under pressure. Always ready to go above and beyond to meet and exceed the customer's needs. From an early age, I was taught to work hard and persist through any obstacle. I consider myself a leader, resourceful, detail oriented. I take pride in completing any task with the most professionalism.
Overview
7
7
years of professional experience
Work History
Client Service Representative
Dialogue Health
Montreal
10.2024 - Current
- Followed up with customers after their purchase to ensure satisfaction.
- Maintained client relationships and listened to needs and pain points to provide strategic internal feedback.
- Provided top quality control and eliminated downtime to maximize revenue.
- Personalized client experience, identifying unique needs and providing information and services to match.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Performed administrative tasks such as filing documents and responding to emails.
Client Care Representative
Telus Health
Toronto
09.2023 - 10.2024
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Responded quickly to emails from customers regarding order status or inquiries about products and services.
- Monitored customer satisfaction levels through surveys and feedback forms.
Laborer
Randal Manufacturing
Thorndale
01.2022 - 09.2023
- Company Overview: Manufacturer of woven geotextiles
- Lift up to 50 pounds at a time
- Night Lead hand
- Maintain the line, clean the machine
- Work as a team to support the effort
- Manufacturer of woven geotextiles
Customer Service Representative
Contact Point 360
Remote
01.2021 - 11.2021
- Company Overview: Call Center – Outbound Specialist – Water Treatment
- Handle outbound calls to troubleshoot client problems and challenges
- Manage client database and take notes
- Dispatch units and schedule times complete with address
- Problem resolution
- Call Center – Outbound Specialist – Water Treatment
Database Administrator
Rob Golfi Team Real Estate
Hamilton
07.2020 - 01.2021
- Company Overview: Real Estate Database Administration
- Manage the database
- Provide a seamless flow of information throughout the company, considering both backend data structure and frontend accessibility for end-users
- Answer phones, schedule meetings
- Design and implement database in accordance to end user’s information needs and views
- Minimize database downtime and manage parameters to provide fast query responses
- Determine, enforce and document database policies, procedures and standards
- Monitor database performance, implemented changes and applied new patches and versions when required
- Real Estate Database Administration
Sales Representative-Mobility
Best Buy
Hamilton
10.2018 - 06.2019
- Company Overview: Canada's Largest Technology Provider
- Responsible for a broad range of customer - focused tasks, this position taught me invaluable skills
- Relationship selling products, services and solutions by getting to know customers and helping solve their unique end to end needs
- Asked lifestyle questions to thoroughly understand customer needs, & offer relevant services, solutions, and accessories so customer can make informed decisions to complete their purchase
- Utilized all relevant sales tools to drive profitable growth
- Leveraged on-line resources, tools, and peer knowledge to self-train
- Attended and participated in all required trainings and meetings
- Understood and executed store shrink plan
- Canada's Largest Technology Provider
Education
The Real Estate Sales Program -
Humber College
04.2025
Skills
- Time Management
- Research & Analysis
- Public Speaking
- Leadership
- Professionalism
- Critical Thinking
- Networking
- Communication
- Business Writing
- Sales negotiation
- Effective communication
- Data analysis
- Calm and professional under pressure
- Reliability
- Problem-solving abilities
- Verbal and written communication
Education Technical Skills
The Real Estate Sales Program, Humber College, 2020, Present, Proficient on most CRM’s & Apps: Insightly, SalesForce.com, FollowUpBoss, Calendly, G-Suite, Microsoft Office, DocuSign, etc.
Timeline
Client Service Representative
Dialogue Health
10.2024 - Current
Client Care Representative
Telus Health
09.2023 - 10.2024
Laborer
Randal Manufacturing
01.2022 - 09.2023
Customer Service Representative
Contact Point 360
01.2021 - 11.2021
Database Administrator
Rob Golfi Team Real Estate
07.2020 - 01.2021
Sales Representative-Mobility
Best Buy
10.2018 - 06.2019
The Real Estate Sales Program -
Humber College