MIGUEL ANGEL FACETTI
Verdun
Summary
Experienced and personable hospitality professional with a strong background in customer service and team leadership. Trilingual and detail-oriented, with a proven ability to create smooth and welcoming front desk experiences.
Overview
5
5
years of professional experience
Work History
Manager
Strøm Spa Nordique
08.2023 - Current
- Supervise daily operations and lead a team of front desk and service staff
- Handle customer service issues with professionalism and care
- Ensure smooth client check-in/check-out experience
- Coordinate schedules and training for new employees
- Manage inventory, supplies, and support the overall guest experience
Receptionist
Strøm Spa Nordique
10.2022 - 08.2023
- Provided exceptional customer service at the front desk
- Handled reservations, phone inquiries, and POS transactions
- Maintained a clean and welcoming spa environment
- Assisted guests with bookings and general information
Camp Coordinator
Camp Cesam
06.2022 - 08.2022
- Oversaw planning and logistics for day camp activities
- Supervised a team of monitors and ensured camper safety
- Managed communication with parents and staff
Camp Counselor
Camp Cesam
06.2020 - 08.2021
- Led recreational activities for children aged 5–12
- Promoted teamwork and ensured a fun, safe environment
Education
Law and Society
Vanier College
Montréal, QC04.2025
High School Diploma - undefined
Collège Français Longueuil
Longueuil, QC01.2021
MBA - Accounting And Finance
Concordia University
Montreal, None12-2028
Skills
- Team leadership
- Proficient in computer applications
- Respectful & Attentive
- Dependable and timely
- Efficient learner
Languages
English
Spanish
French
Timeline
Manager
Strøm Spa Nordique
08.2023 - Current
Receptionist
Strøm Spa Nordique
10.2022 - 08.2023
Camp Coordinator
Camp Cesam
06.2022 - 08.2022
Camp Counselor
Camp Cesam
06.2020 - 08.2021
High School Diploma - undefined
Collège Français Longueuil
Law and Society
Vanier College
MBA - Accounting And Finance
Concordia University
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