Mignote Metaferia
Toronto,ON
Summary
Professional and well-rounded office team member with strong clerical abilities and an eye for detail. Successful in reaching and exceeding corporate objectives while satisfying consumer needs. Excellent organizational, diligence, and systematic skills, as well as natural relationship-building and leadership abilities.
Experienced with enhancing productivity, efficiency, and service quality in a variety of settings. Highly dependable, ethical, and trustworthy support specialist and leader with significant organizational, technical, and business knowledge.
Overview
8
8
years of professional experience
Work History
Intake Coordinator- Language Interpretation Depart
Immigrant Women Services Ottawa
04.2017 - Current
- Handled high volume requests from service providers through email, over the phone and through inter channels in a fast-paced environment
- Coordinate communications, track and follow up on
requests from service providers, clients and interpreters, whilst insuring no conflicts occur - Collecting and inputting all operational, statistical and other relevant data into a databases accurately as required
- Implemented a system of liaising with interpreters
through Google Forms that reduced errors by 80%,
reduced reference times and held all parties accountable - Organizing training materials, including user manuals for Volunteers
- Documented office procedures and processes into the database for use by all administrative personnel.
DONOR RELATIONS aND TELE-FUNDRAISING SPECIALIST
KEYS 360 MARKETING
11.2016 - 04.2017
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
- Accurately documented, researched, and resolved
customer service issues - Secured commitments of participation or donations from individuals, or corporate donors
- Established fundraising and participation goals for special events or seasonal periods
- Gained mastery of customer service management systems and databases
Communications and Admin Assistant
ETHIOPIAID CANADA
03.2016 - 10.2016
- Planned and launched innovative, creative, and effective communications campaigns using strong analytical abilities such as: the End Fistula on Mailchimp, resulting in over 3000 subscribers
- Planned, prepared and executed direct mail appeals to Ethiopiaid supporters which was used for donor acquisition, donor renewal and stewardship.
- Organized and maintained systems to track leads coming from social media, website and other funnels that required strong attention to detail
- Responded promptly to donor's questions via email, reducing phone inquires
- Managed multiple stakeholders' interests and needs.
- Managed travel arrangements, agendas and accommodations coordination for the executive director
- Planned and coordinated on-site and off-site meetings and
took minutes of the monthly board meetings - Produced reports, PowerPoint presentations, and updated
all social media platforms. - Formulated and communicated new ideas and suggestions that improved overall operation.
Education
Bachelor of Arts - POLITICAL SCIENCE AND INTERNATIONAL RELATIONS
Carleton University
Ottawa ON5 2015
Skills
- Time management
- Strong interpersonal skills
- Excellent communication skills
- Strong problem solver
- Customer service
- Advanced MS Office Suite knowledge
- Scheduling and calendar management
- Database entry
Languages
English
Native or Bilingual
Timeline
Intake Coordinator- Language Interpretation Depart
Immigrant Women Services Ottawa
04.2017 - Current
DONOR RELATIONS aND TELE-FUNDRAISING SPECIALIST
KEYS 360 MARKETING
11.2016 - 04.2017
Communications and Admin Assistant
ETHIOPIAID CANADA
03.2016 - 10.2016
Bachelor of Arts - POLITICAL SCIENCE AND INTERNATIONAL RELATIONS
Carleton University
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