Mignon kayoka
SCARBOROUGH,ONTARIO
Summary
Motivated waiter with 5 years of experience in luxury dining, demonstrating exceptional communication and interpersonal skills. Proficient in English and French, consistently achieving guest satisfaction targets. Committed to professionalism and exceeding expectations in service delivery. Seeking new opportunities to leverage skills in a dynamic environment.
Overview
8
8
years of professional experience
Work History
Junior Management
Raddison Blue Hotel
01.2023 - Current
- Handling customer complaint with friendly manner
- Wine, cocktail and Spirit acknowledge
- Making bookings online, calls and email
- Receiving customers with professionalism
- Handling guest’s information into company database
- Training newly waiters to ensure proper customer service
Waiter
Mantra Cafe
01.2019 - Current
- Menu acknowledgement
- Food and wine acknowledgement
- Hospitality service
Waiter
New Port Restaurant
01.2018 - Current
- Menu acknowledgement
- Wine acknowledgement
- Customer Service processes
- Helped customers to complete purchase and join reward programs
Education
HOSPITALITY SERVICE TRAINING -
Queens Park
01.2023
WINE AND LIQUOR TRAINING SERVICE -
01.2023
High School Diploma -
01.2018
FOOD SAFETY TRAINING -
Skills
- MANAGEMENT
- COMMUNICATION SKILLS
- LEADERSHIP SKILLS
- RESERVATION MANAGEMENT
- SERVICE / CLEANING
- DRINKS PAIRING
- PROBLEM SOLVING
- Staff training
- Wine knowledge
- Hospitality service
- Relationship management
- Upselling techniques
- Team leadership
- Effective communication
Activities
- Throughout my experience in the hospitality industry, I have gained reservation handling and impeccable service coordination.
- Process payment using POS system
- Utilizing French and English skills to assist international guests
- Serving food and drinks in a professional way
- Maintain cleanliness, setting and clearing tables
Timeline
Junior Management
Raddison Blue Hotel
01.2023 - Current
Waiter
Mantra Cafe
01.2019 - Current
Waiter
New Port Restaurant
01.2018 - Current
HOSPITALITY SERVICE TRAINING -
Queens Park
WINE AND LIQUOR TRAINING SERVICE -
High School Diploma -
FOOD SAFETY TRAINING -
Similar Profiles
Wilson AmonWilson Amon
Customer Service Representative at Raddison Blue HotelCustomer Service Representative at Raddison Blue Hotel
Angela FernandezAngela Fernandez
Receptionist at Raddison Blue HotelReceptionist at Raddison Blue Hotel
Salote StephensSalote Stephens
Food and Beverage Attendant at Raddison PlazaFood and Beverage Attendant at Raddison Plaza
Sumit KumarSumit Kumar
Gatehouse Guard at Securiguard ServicesGatehouse Guard at Securiguard Services
Rouba AhmedRouba Ahmed
Restaurant Team Member at Zoal RestaurantRestaurant Team Member at Zoal Restaurant