MIGMA PAKHRIN
Toronto,Ontario
Summary
A results-driven professional with a demonstrated history of delivering exceptional customer service across diverse industries. Proficient in precise financial transactions, coupled with strong communication abilities, to ensure unparalleled client satisfaction. Possesses keen attention to detail, adept organizational skills, and a commitment to excellence. Eager to contribute a diverse skill set and effective communication towards achieving objectives in a dynamic work environment.
Overview
3
3
years of professional experience
Work History
Concierge/ Security Guard
The Forest Hill Group
08.2023 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Developed and implemented guest service policies and procedures to drive loyalty and referrals.
- Managed administrative tasks including record-keeping, check-ins, and billing processes, ensuring guest satisfaction.
Barista/ Server/ Front of the House
Good Earth Coffee House (Yonge and Wellesley)
03.2023 - 09.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled cash transactions and managed sales, displaying financial accountability.
- Completed successful daily cash audits to correctly balance checkouts at end of shifts.
- Assisted in inventory management and calculated daily sales figures.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Operated espresso machines and commercial coffee brewers to create beverages.
Front of the House Staff/ Shift Supervisor
German Doner Kebab
12.2022 - 04.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitor financial transactions, ensure accuracy in cash management and daily reconciliation.
- Staffed to provide exemplary customer service and excellent customer experience.
Waiter/Server/Cashier
Hakka Heaven
09.2022 - 12.2022
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Informed customers about daily and seasonal specials and offers.
- Managed cash transactions accurately and efficiently during peak dining hours.
Sales Associate/ Fundraiser
Lynx Consulting
11.2022 - 12.2022
- Engaged in financial interactions during fundraising activities, handling donations and ensuring accurate recording of contributions.
- Demonstrate financial responsibility when raising funds and managing donations accurately.
Documentation Officer
Franklin Education Consultancy
10.2021 - 03.2022
- Handle all the documentation work of the organization
- Undertake all assigned responsibilities during the working period
- Meet project output requirements with regards to speed and accuracy
- Produced on-time communications in support of new product submissions for regulatory agencies.
Sales Associate
Sales berry Supermarket
05.2021 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Diploma in Business - Business
Business- Centennial College
Toronto, ON12.2023
Skills
- Customer Service
- Cash Handling
- Hospitality
- Training and Mentoring
- Team Supervision
- Team player mentality
- Excellent multitasking
- Decision-making
- Risk management
Languages
English
Native or Bilingual
Nepali
Native or Bilingual
Timeline
Concierge/ Security Guard
The Forest Hill Group
08.2023 - Current
Barista/ Server/ Front of the House
Good Earth Coffee House (Yonge and Wellesley)
03.2023 - 09.2023
Front of the House Staff/ Shift Supervisor
German Doner Kebab
12.2022 - 04.2023
Sales Associate/ Fundraiser
Lynx Consulting
11.2022 - 12.2022
Waiter/Server/Cashier
Hakka Heaven
09.2022 - 12.2022
Documentation Officer
Franklin Education Consultancy
10.2021 - 03.2022
Sales Associate
Sales berry Supermarket
05.2021 - 09.2021
Diploma in Business - Business
Business- Centennial College
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