Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Migdalia Arroyo

Riverside

Summary

Dynamic Pharmacy Technician with proven expertise at Ivy Pharmacy in optimizing workflows and enhancing customer service. Skilled in insurance billing and proficient in pharmacy software, I effectively resolved complex issues while ensuring accurate medication dispensing. Committed to continuous learning, I consistently improved patient interactions and streamlined operations for better service delivery.

Overview

4
4
years of professional experience

Work History

Pharmacy Technician

Ivy Pharmacy
03.2023 - Current
  • Assisted pharmacists in preparing and dispensing medications accurately.
  • Maintained inventory levels by organizing and restocking pharmaceuticals regularly.
  • Supported patient interactions by providing information on medication usage and side effects.
  • Utilized pharmacy software for processing prescriptions and managing patient records efficiently.
  • Enhanced customer experience through effective communication and problem-solving skills during pharmacy operations.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

Pharmacy Technician

DK Pharmacy
01.2021 - 03.2023
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Utilized pharmacy software for processing prescriptions and managing patient records efficiently.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Managed opening and closing duties for pharmacy.
  • Resolved third-party billing, computer system and customer service issues.
  • Engaged in continuous learning to stay updated on pharmaceutical practices and products.
  • Assisted in management of prescription deliveries, improving patient convenience.

Education

Pharmaceutical Medicine

Northwest Career College
Riverside, CA
06-2020

Skills

  • Workflow optimization
  • Insurance billing
  • Insurance verification
  • Pharmacy and customer records management
  • Pharmaceutical calculations
  • Pharmacy software proficiency
  • Interpreting and processing medication orders
  • Medicare and medicaid process
  • Staff development
  • Billing support
  • Resolving customer issues
  • Point of sale systems proficiency
  • Pharmacy operations

Languages

Spanish
Native or Bilingual

Timeline

Pharmacy Technician

Ivy Pharmacy
03.2023 - Current

Pharmacy Technician

DK Pharmacy
01.2021 - 03.2023

Pharmaceutical Medicine

Northwest Career College

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Migdalia Arroyo