Migan Hamareyte
Orleans,Canada
Overview
5
5
years of professional experience
Work History
Navigator
Social Security Tribunal of Canada
09.2021 - Current
- Providing guidance and support to appellants throughout the appeals process for social security benefits such as Old Age security and Canada Pension Plan
- Assisting appellants in understanding their rights, responsibilities, and the steps involved in their case
- Offering procedural assistance, including helping appellants complete forms, gather evidence, and prepare for hearings
- Communicating with appellants regularly to provide updates on the status of their cases and address any questions or concerns they may have
- Collaborating with tribunal members, legal professionals, and other parties to ensure appellants receive the support they need and that their cases are resolved fairly and efficiently
- Providing technical assistance and guidance to staff on complex regulatory issues and compliance requirements
- Participating in training sessions, and sharing best practices with colleagues to enhance Navigator services
- Upholding the highest ethical standards in all interactions with appellants and other parties
- Maintaining accurate records and documentation of appellant interactions and case progress
- Adhering to relevant laws, regulations, and policies governing the appeals process and tribunal operations
- Continuously improving Navigator services by identifying opportunities for process enhancements and implementing best practices.
Customer Service representative and Sales advisor
StorageVault Canada
11.2020 - 08.2021
- Providing excellent customer service by assisting customers with inquiries, resolving complaints, and addressing their needs promptly and professionally
- Greeting customers warmly and engaging with them to understand their requirements and preferences
- Providing product information, demonstrations, and recommendations to customers to help them make informed purchasing decisions
- Processing customer orders, payments, and returns accurately and efficiently using point-of-sale (POS) systems or other software
- Handling customer inquiries and issues via various channels, including in-person interactions, phone calls, emails, and live chat
- Maintaining a clean, organized, and welcoming store environment to enhance the customer experience and promote sales
- Monitoring and replenishing inventory levels to ensure products are adequately stocked and displayed
- Participating in sales promotions, events, and campaigns to drive store traffic and increase sales
- Collaborating with team members to achieve sales targets and deliver exceptional service to customers
- Following company policies and procedures, including compliance with regulatory requirements and maintaining confidentiality of customer information
- Continuously updating product knowledge and staying informed about industry trends and competitor offerings
- Providing feedback to management on customer preferences, trends, and suggestions for improving products and services
- Upselling and cross-selling additional products or services to customers to maximize sales opportunities
- Resolving any conflicts or issues that arise with customers, colleagues, or management in a professional and diplomatic manner
- Contributing to a positive work culture by demonstrating teamwork, integrity, and a strong work ethic.
Project Assistant
International Organization for Migrants (IOM)
08.2019 - 05.2020
- Supporting project managers and teams in the planning, coordination, and execution of projects
- Assisting with administrative tasks such as scheduling meetings, booking venues, and arranging travel accommodations for project staff
- Compiling and organizing project documentation, reports, and data for internal and external stakeholders
- Conducting research and gathering information to support project planning and implementation
- Assisting with the development and monitoring of project budgets, expenses, and financial reports
- Liaising with project partners, donors, government agencies, and other stakeholders to facilitate communication and collaboration
- Providing logistical support for project activities, including workshops, training, and events
- Drafting correspondence, memos, and other communications on behalf of project teams
- Supporting the preparation of project proposals, grant applications, and funding requests
- Assisting in the procurement and management of project-related supplies, equipment, and services
- Maintaining project databases, filing systems, and other documentation repositories
- Contributing to the monitoring and evaluation of project activities and outcomes
- Participating and developing in project meetings, workshops, and conferences as required, taking minutes and following up on action items
- Providing support and guidance to project beneficiaries, participants, and partners as needed
- Adhering to organizational policies, procedures, and ethical standards in all aspects of project work.
Education
Louis-riel High School
Bachelor’s Degree in International development and a Minor in Public Administration, Introduction to Microeconomics, Introduction to Macroeconomics, Canadian Economics, Demographics, Statistics, Development and Project Management -
University of Ottawa
Skills
- My extensive professional experience has equipped me with a diverse skill set that enables me to excel in dynamic work environments I possess strong analytical skills, allowing me to dissect complex problems and develop effective solutions With excellent communication skills, both written and verbal, in both English and French, I am adept at articulating ideas clearly and persuasively to diverse audiences My keen attention to detail ensures accuracy and precision in all tasks I undertake, while my collaborative nature enables me to thrive in team settings, fostering open communication and driving collective success Additionally, my proficiency in project management enables me to effectively plan, organize, and execute projects from inception to completion, ensuring timely delivery of high-quality results Furthermore, my adaptability and resilience enable me to navigate challenges and thrive in fast-paced and ever-changing environments Overall, my skill set, combined with my dedication and passion for excellence, positions me as a valuable asset in any professional setting
Languages
French
English
References
Upon Request
Timeline
Navigator
Social Security Tribunal of Canada
09.2021 - Current
Customer Service representative and Sales advisor
StorageVault Canada
11.2020 - 08.2021
Project Assistant
International Organization for Migrants (IOM)
08.2019 - 05.2020
Louis-riel High School
Bachelor’s Degree in International development and a Minor in Public Administration, Introduction to Microeconomics, Introduction to Macroeconomics, Canadian Economics, Demographics, Statistics, Development and Project Management -
University of Ottawa
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