Miga Gale

Supported lead planners in day-of coordination, timeline management, and vendor communication.

Attended client meetings and conducted venue walkthroughs as necessary.

Managed event setup and takedown in collaboration with decor and venue teams.

• Served as primary contact for vendors and clients during events.
• Communicated effectively with clients through email, phone, and in-person interactions.
• Executed all event components according to established plans, ensuring attention to detail.
• Adapted quickly to unexpected changes while troubleshooting issues on-site.
• Contributed to creation of personalized, seamless, and stress-free event experiences.

Administered storage operations including reception, shipping, reporting, and article preparation.

Managed customer relationships through face-to-face communication, phone interactions, contract signing, and payment processing.

Coordinated communication with all business partners to maintain effective collaboration.

Planned and executed events such as PJA, GoGoA, and JFA social gatherings.

Provided analytical reports with insights and actionable recommendations.

Ensured successful camp realization in consultation with FrancoPreneur coordinator.

• Resolved customer complaints swiftly, ensuring high satisfaction levels.
• Assisted customers with inquiries, providing accurate product information.
• Utilized call center software to log interactions and monitor progress.
• Educated customers on service features and benefits, enhancing understanding.
• Maintained current knowledge of products and services to support inquiries.
• Collaborated with team members to optimize service delivery processes.
• Supported training efforts for new staff on customer service protocols.
• Followed up with customers post-interaction to confirm satisfaction.

Advised customers on optimal usage of products and services.

Identified customer needs to deliver tailored advice.

Created cases for negative feedback and escalated to appropriate queues.

Assisted customers with inquiries regarding products and services.