Motivated and resourceful Supply Chain Specialist with over 8 years of expertise in account management strategic sourcing, contract management, negotiation, logistics management, import/export operation, inventory control, CRM, Customer service, order management, and relationship management. Meticulous team player, focused on developing and implementing process controls and quality improvement initiatives that reduce costs and increase company revenue. Reliable and dedicated leader seeking to leverage strong background in a buyer, planner, or supply chain role with progressive organization. Expert in MS Office, Microsoft AX Dynamics, SAP-HANA, SAP-SD & MM Module
Associate Account Manager (APAC Asia Region), Midas Safety Inc-(Remote) November 2017-March 2023
Toronto, Canada
• Oversaw multiple accounts of Asia Pacific Region as a part of global sales team of Canada and worked diligently to meet and exceed performance goals.
• Pitched to new clients by leveraging client base and targeting strategic partnerships. Expanded new business to Japan, Singapore, South Korea & Vietnam in 2022 which increased the overall sales of the region by 15%.
• Built and maintained productive relationships with customers and internal manufacturing plants located in Bangladesh, Pakistan, and Sri Lanka.
• Acted as main point of contact in matters relating to client concerns and needs.
• Renewed existing accounts by cementing trusting relationships with customers.
• De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
• Negotiated contracts and closed agreements to maximize profits.
• Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
• Increased profitability and revenue by generating $500k in sales in 2022.
Procurement and supply chain management