Communication-focused Sales Professional with expertise in fostering partnerships and developing B2B sales opportunities. Committed and Inspired visual leadership professional with expertise in expanding network connections, persuasively introducing products and maximizing account revenues.
Hi, I’m
Miera Said
Brampton,ON
Summary
Overview
4
years of professional experience
Work History
EMD SeronoOakville, ON
Administrative Coordinator
11.2022 - 03.2023
Job overview
MDA-Teema SolutionsBrampton, ON
Service Desk Analyst
04.2022 - 09.2022
Job overview
- Diagnosed and resolved user system functionality issues to enable completion of desired operations.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Facilitated 60 ticket resolutions per day
- Tested new software and hardware prior to deployment.
- Monitored system performance to identify potential issues.
- Offered assistance in implementing and developing training programs.
Apple- Kelly ServicesToronto, ON
Technical Support Representative
10.2020 - 04.2021
Job overview
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
RCC WaterproofingNorth York, ON
Operations Coordinator
12.2018 - 12.2020
Job overview
- Researched potential clients and markets to prepare for appointments
- Adapted sales techniques to specific clients and promoted products based on individualized client needs.
- Created sales objectives, prepared quotas and designed effective sales plans to drive business goals
- Adapted sales techniques to specific clients and promoted products
- Established new customer accounts through perseverance, dedicated cold calling and exceptional service.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
- Performed statistical analyses to gather data for operational and forecast team needs.
Education
University of GuelphGuelph, ON
Bachelor of Science from Biomedical Sciences
12.2022
University Overview
Cardinal Leger Secondary SchoolBrampton, ON
High School Diploma
06.2016
University Overview
Skills
- Organization and Time Management
- Scheduling and calendar management
- Accounts reconciliation
- Document management
- Event sales
- Critical Thinking
- Good Telephone Etiquette
- Planning and Coordination
- Multitasking Abilities
- Analytical and Critical Thinking
- Bilingual French &English
- Attention to Detail
- Sales expertise
- Inbound and Outbound Calling
- Creative problem solving
- Service standard compliance
Additional Information
Additional Information
Languages
English: Fluent Speaking, Reading and Writing Arabic: Fluent/Native Speaking, Beginner Reading, and WritingFrench: Advanced Speaking, Reading, and Writing
Front Desk Receptionist, Brampton Civic Hospital NICU 2015
Teaching Assistant, St. Mina and Pope Kyrollos Coptic Orthodox Church 2019
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is much easier to strive for perfection when you are never bored
Timeline
Administrative Coordinator
EMD Serono
11.2022 - 03.2023
Service Desk Analyst
MDA-Teema Solutions
04.2022 - 09.2022
Technical Support Representative
Apple- Kelly Services
10.2020 - 04.2021
Operations Coordinator
RCC Waterproofing
12.2018 - 12.2020
University of Guelph
Bachelor of Science from Biomedical Sciences
Cardinal Leger Secondary School
High School Diploma
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