Miellad Acbarry
Edmonton,AB
Summary
Motivated business professional bringing 12 years of customer service experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating, and supporting staff members. Successful Company Owner, built horizontal and vertical connections to improve professional relationships with vendors and clients.
Graduated with honours in business administration with a major focus on project management and its foundational knowledge. Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Demonstrates strong teamwork, problem-solving, and time-management skills. Emphasizing and pursuing meaningful contributions with commitment and drive in every aspect of life and work.
Overview
11
11
years of professional experience
Work History
Company Owner
Invictus Roadside Support Inc.
03.2024 - Current
- Aligned branding initiatives and sales strategies with client goals.
- Managed 15 employees by supervising daily tasks.
- Hired, trained and managed staff to cultivate productive and efficient workforce.
- Negotiated contracts with vendors and service providers to secure favorable terms of service.
- Implemented strategic plans to improve performance and increase client acquisition.
- Created systems and procedures to streamline business processes and optimize resources.
- Resolved customer service issues with timely and professional resolutions.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Motivated employees to consistently improve performance through company-wide incentive plans.
- Supported company goals through careful reinvestment of profits.
Operations Manager, Customer Experience
Century Solutions Inc
10.2014 - 02.2024
- Management of Assets and Liabilities.
- Assisted in recruiting, hiring, and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage, and drive-off.
- Performed duties and provided service per established operating procedures and company policies.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within proper timeframes, and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Handled close to 20 fleet trucks, each completing more than 20 service calls per day.
Operator
Loyal & Professional Service
02.2015 - 02.2016
- Roadside Service to Canadian Automobile Association Members (CAA).
- Bookkeeping for Century Solutions.
- Installations and Diagnoses.
- Worked outside in all weather conditions.
- Assembled products according to changing daily work orders and specific customer needs.
- Completed more than 30 customer service calls per day
Education
BBA - Project Management
Yorkville University (Hons.)
Toronto, ON09-2023
Law Clerk Diploma Program - Law
Seneca College of Applied Arts And Technology
09.2020
Electric Apprentice Diploma -
Skills Trades College of Canada
08.2016
Paragon Security
Toronto, Ontario08.2014
Defense Language Institute
Lackland Airforce Base, Texas09.2011
Skills
- Basic Windows troubleshooting / Microsoft Office
- Management Skills
- Critical Thinking / Problem Solving
- Public Speaking / Active listening
- Interpersonal
- Teamwork
- Recruiting and training
- Policy and procedure implementation
- Partnership development
- Business planning / Strategic planning
- Human resource management
- Customer relations
- Operations management / Team management
- Financial administration
LANGUAGES
Farsi — Native
English — Fluent
Hindi-Urdu — Fluent
Pashto — Conversational
Hebrew
Elementary
Timeline
Company Owner
Invictus Roadside Support Inc.
03.2024 - Current
Operator
Loyal & Professional Service
02.2015 - 02.2016
Operations Manager, Customer Experience
Century Solutions Inc
10.2014 - 02.2024
BBA - Project Management
Yorkville University (Hons.)
Law Clerk Diploma Program - Law
Seneca College of Applied Arts And Technology
Electric Apprentice Diploma -
Skills Trades College of Canada
Paragon Security
Defense Language Institute