Midhun Ms
Barrie
Summary
Experienced DevOps Engineer with expertise in automating infrastructure, managing CI/CD pipelines, and enhancing system reliability. Proven track record of implementing scalable solutions and optimizing deployment processes. Demonstrated proficiency in cloud services and scripting, collaborating effectively with cross-functional teams to drive operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
DevOps Engineer Specialist
NTT DATA
06.2023 - Current
- Application Troubleshooting & Workflow Optimization: Resolved application-related issues in Linux environments and optimized workflows for100+ applications
- Automated tasks using Ansible while aligning with SRE principles to improve system reliability
- Server & Middleware Administration: Performed WebLogic and Tomcat upgrades, server restarts, and OpenShift POD recycles
- Ensured system performance and uptime through proactive middleware management
- Automation & CI/CD Pipelines: Built CI/CD pipelines using tools like Jenkins and CloudBees to streamline deployments
- Developed automation scripts with Ansible, Python and BASH improving operational efficiency and deployment processes
- AI/ML Implementation: Worked on AI-based solutions using LLM (Genie AI) models and ML pipelines to efficiently manage application bottlenecks and enhance operational performance
- Defect Management & Root Cause Analysis: Investigated and resolved defects in pre-production and production environments using ServiceNow and JIRA
- Conducted root cause analysis and documented findings for continuous improvements
- Version Control & Collaboration: Oversaw GIT administration and managed tools like Artifactory and Logstash
- Ensured version control, build quality, and seamless collaboration with IT and business teams
- Monitoring & Logging: Implemented logging and monitoring solutions using Dynatrace, Splunk, AWS CloudWatch and Prometheus
- Built custom metrics for EC2 and S3 instances to ensure system health and faster issue resolution
- System & Process Improvement: Continuously optimized systems and processes to enhance performance and reliability, incorporating feedback and leveraging tools like Dynatrace for analysis
- Improved database efficiency and resolved errors across MongoDB, PostgreSQL and Oracle DB based environments
- Documentation & Knowledge Sharing: Created comprehensive documentation for processes, workflows, and incident management
- Provided training and support for L1/L2 support teams, ensuring smooth knowledge transfer and effective issue resolution
- Designed and implemented infrastructure solutions using IaC tools like Terraform and CloudFormation, ensuring efficient resource management and scalability
- Leveraged AWS services such as EC2, RDS, ELB, Route53, S3, and SES to provision resources and maintain system reliability
- Achievements/Tasks
Senior System Engineer
HCLTech
10.2016 - 11.2021
- Code Deployment and Transition: Managed seamless code transitions from development to production, ensuring efficient delivery with minimal downtime
- Conducted deployment activities, tested environments with code changes, and prepared QA/test environments for production releases
- Application Support: Provided L2/L3 support for bank, mobile, and credit card applications, addressing critical issues and improving system reliability
- Vendor Collaboration: Participated in new code drops and vendor discussions for bank-related applications, working with vendors and application teams to automate routing files, enhancing process efficiency
- Middleware Management: Installed, configured, deployed, and administered technologies such as IBM WebSphere Application Server, IBM WebSphere MQ, IIB, RQOM, IBM HTTP Server, Apache, and Tomcat Webservers
- Performance Monitoring: Monitored production systems using tools like Splunk to identify root causes of issues, diagnosed and recommended effective solutions
- Monitored system performance metrics, and resolved critical incidents (P1/P2), reducing downtime and improving application availability
- Incident Management: Collaborated with L1/L2 teams for incident resolution, participated in bridge calls for critical issues, and represented team in technical discussions with customers
- Backup and Recovery: Led backup/restore operations, system recovery activities, and provided24x7 support, opening PMRs with IBM for production and development issues
- Managed production patching processes, ensuring smooth deployment and conducting post-deployment health checks to verify system stability and functionality
- Executed routine database management tasks, including schema installation, configuration
- Collaborated in daily Scrum meetings and participated in bridge calls for project status updates, while efficiently addressing ad-hoc client requests to meet dynamic business needs
- Achievements/Tasks
Education
Artificial Intelligence- Architecture, Design and Implementation (Honours) -
Georgian College of Applied Arts And Technology
Barrie, ON04-2023
Bachelor of Engineering - Electronics and Communication Engineering
Nehru Institute of Engineering and Technology
Coimbatore, TN05.2015
Skills
- IBM Websphere Application Server
- Oracle Weblogic
- Python
- Jenkins
- Cloudbees
- GitHub Collaboration
- Splunk
- Dynatrace
- AWS Cloudwatch
- Linux
- OpenShift
- Kubernetes
- Machine learning and DL Algorithms
- Logstash
- IBM MQ
- Apache and Tomcat Webservers
- Application Support
- SSL security certs and Keystore
- F5 load balancer and Routing
- AWS, EC2 and S3
- Urban Code Deploy
- MongoDB
- Oracle DB
- Postgre-SQL
- JIRA
- Confluence
- ServiceNow
- Networking concepts - TCP/IP,DNS,DHCP
- BASH and Python Scripting
- Ansible Playbooks, YAML files
- Prometheus
- Monitoring and logging
- Infrastructure automation
- Performance optimization
- Maintenance and troubleshooting
- Developer collaboration
- Incident management
- Meeting participation
- Continuous integration/Continuous deployment
- Agile
Accomplishments
- Resolved product issue through consumer testing.
- Achieved 99% issue resolution by completing Incidents with accuracy and efficiency.
- Collaborated with team of 10 Developers in the development of Genie AI a monitoring tool for application issues.
- Supervised team of 5 staff members.
- Achieved 90% operational and performance efficiency through effectively helping with application monitoring using monitoring tools like AWS cloudwatch ,Dynatrace etc..
Certification
- AWS Academy Graduate - AWS Academy Cloud Foundations (03/2023 - Present)
- AWS Academy Graduate - AWS Academy Machine Learning Foundations (03/2023 - Present)
- Cloud Essentials -IBM (06/2021 - Present)
- Site Reliability: Tools & Automation (09/2023 - Present)
- Best Practices for the SRE: Automation (10/2023 - Present)
ORGANIZATIONS
- NTT DATA (06/2023 - Present)
- HCLTech (10/2016 -11/2021)
Languages
English
Full Professional
Timeline
DevOps Engineer Specialist
NTT DATA
06.2023 - Current
Senior System Engineer
HCLTech
10.2016 - 11.2021
Bachelor of Engineering - Electronics and Communication Engineering
Nehru Institute of Engineering and Technology
- AWS Academy Graduate - AWS Academy Cloud Foundations (03/2023 - Present)
- AWS Academy Graduate - AWS Academy Machine Learning Foundations (03/2023 - Present)
- Cloud Essentials -IBM (06/2021 - Present)
- Site Reliability: Tools & Automation (09/2023 - Present)
- Best Practices for the SRE: Automation (10/2023 - Present)
Artificial Intelligence- Architecture, Design and Implementation (Honours) -
Georgian College of Applied Arts And Technology
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