MIDHUN KRISHNA
Toronto,Canada
Summary
Dynamic professional with extensive experience at Porter Airlines, excelling in risk assessment and problem-solving. Proven track record in ensuring safety compliance and quality assurance during aircraft operations. Adept at coordinating teams and streamlining processes, consistently achieving timely aircraft turnarounds while maintaining high standards. Strong verbal communication skills enhance collaboration across departments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Ramp Agent
Porter Airlines
Billy Bishop Toronto City Airport, ON
01.2024 - Current
- Conduct pre- and post-flight checks around the aircraft, including inspecting for foreign object debris (FOD) and ensuring equipment is correctly positioned.
- Ensure timely turnaround of aircraft to meet strict flight schedules while maintaining safety and quality standards.
- Coordinate ramp activities, including baggage loading, aircraft fueling, and pushback, ensuring compliance with safety and operational standards.
- Prepare weight and balance calculations based on passenger count and cargo loads before take off.
- Quickly assess and resolve operational challenges, such as equipment malfunctions, weather disruptions, or baggage issues.
- Act as a point of contact between ramp agents, CSR’s, and flight crews to resolve issues and streamline operations.
- Ensure compliance with CAC regulations regarding ground operations including safety protocols, at all times.
Postal Clerk
Canada Post
Toronto, ON
01.2023 - 12.2023
- Operated various types of mail processing machinery to help streamline the processing workflow.
- Identified and addressed problems such as addressing errors, machine malfunctions, or misrouted items.
- Accepted all incoming mail and packages based on their destination, and efficiently organized items for further processing.
- Performed quality checks on processed mail and packages to ensure they meet established standards for accuracy and presentation.
- Maintained accurate records and documentation of processed mail and packages, including tracking numbers and processing times.
- Processed orders accurately using computer-based systems for tracking inventory levels, pricing and order status.
Quality Control Inspector
Amazon Inc.
Calgary, AB
01.2022 - 12.2022
- Performed preliminary, in-progress and final inspections on processed products and articles.
- Created quality control plans based on project-specific technical documentation and requirements.
- Worked directly under Quality Manager as necessary and aided in formulating and revising quality control processes and policies.
- Completed first-off/last-off inspections for processes or products which have changed to a different building part.
- Validated feasibility of manufacturing processes through first-piece inspections.
- Determined the fault and probability of work-related incidents and report them to the Quality Manager prior to documentation.
Customer Service Supervisor
Suncor Energy
Thunder Bay, ON
11.2018 - 12.2021
- Managed and coordinated sales staff by assigning duties to them and evaluating interactions between associates and customers.
- Avoided business pitfalls by adapting sales strategies to changing conditions and customer demands.
- Demonstrated customer-first mentality based on sound customer relations principles and core company values.
- Executed promotions, coordinating teams and merchandise to create attractive, successful displays.
- Executed retail operations within budget limitations, carefully planning store activities, tracking expenses, and streamlining processes.
- Monitored customer service team performance metrics, identifying areas for improvement and providing feedback.
Restoration Technician
ServiceMaster Restore
Thunder Bay, ON
10.2017 - 10.2018
- Documented job processes from start-to-finish in real time using digital recordkeeping system.
- Assessed damaged properties to see what can be saved and restored to return the lives of the victims to normalcy.
- Performed quality checks to identify repair requirements and devise optimal approaches to restore.
- Answered complaints, estimated restoration costs and procured pricing information from various vendors..
- Trained junior crew members in restoration techniques and company standards.
- Adhered to personal safety standards by wearing the appropriate protective gear and using the right equipment for the work.
Education
Post Graduate Diploma - Industrial Manufacturing Processes
Confederation College
Thunder Bay, ON04.2019
Skills
- Risk assessment
- Problem-Solving
- Safety compliance
- Quality assurance
- Verbal Communication
- Preventative maintenance
Certification
- G License
- Inventory and Quality Management
- Standard First Aid, CPR and AED
- WHMIS
- Accident Prevention in Occupational Systems
Community Service
- Community Clothing Assistance, Staff Volunteer, Thunder Bay, ON, 2017-11 - 2018-11
- V4U Helping Hearts Charitable Trust, Fundraiser, India, 2017-01 - 2017-04
- Indian Red Cross Society, Volunteer, India, 2015-08 - 2016-04
Timeline
Lead Ramp Agent
Porter Airlines
01.2024 - Current
Postal Clerk
Canada Post
01.2023 - 12.2023
Quality Control Inspector
Amazon Inc.
01.2022 - 12.2022
Customer Service Supervisor
Suncor Energy
11.2018 - 12.2021
Restoration Technician
ServiceMaster Restore
10.2017 - 10.2018
Post Graduate Diploma - Industrial Manufacturing Processes
Confederation College
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