MICTON WALLACE

A driven, hardworking, and detail-oriented professional with an aptitude for innovation, proven track record of critical thinking, and a passion for strategically developing, designing, and maintaining infrastructures. Well-versed in utilizing several engineering software and tools to create horizontal and vertical alignments, construct corridors, and test concrete and soil. Adept at evaluating innovative projects, responding to queries, and preparing technical reports. Communicative and personable, able to travel, work independently and in teams, learn new software, concepts, and techniques, and adapt to new environments easily with professionalism.

• UBER DRIVER, Uber, 01/01/21, Present
• CIVIL ENGINEERING TECHNOLOGY STUDENT, Humber College, Toronto, ON, 09/01/18, 06/01/21, Acquire strong knowledge of several civil engineering methodologies to draft layouts, producing drawings, co-ordinate construction expansion projects, and comply with industry policies, codes, standards, and practices., Analyse data and research structural theories to determine, troubleshoot, and solve problems during engineering practicums and community collaborations., Demonstrate responsibility, while liaising with local personnel, to analyse information and produce comprehensive technical reports that outline findings of all methods utilized, issues encountered, and solutions rendered (as per course material).
• CUSTOMER SERVICE REPRESENTATIVE (CSR), Just Energy, Mississauga, ON, 01/01/18, 12/31/20, Interfaced with clients, via phone or email, to determine needs, promote company product, provide exceptional service, and document all client interactions., Partnered with multidisciplinary teams to drive company initiatives, vision, and goals., Utilized industry and company knowledge to support and deliver outstanding results on a consistent basis., Recognized monthly for exceptional quality service.
• BUSINESS PARTNER, MJC Sporting Good and Accessories, Santa Cruz, JA, 01/01/12, 12/31/24, Obtained leadership, maintenance, and operational experience by recruiting, hiring, training, mentoring, and overseeing performance of all new and existing staff members., Defined company goals, developed objectives, organized budgets, and realised various strategies to guarantee the attainment of company profits and targets.

• Ontario Building Code
• Construction and Estimation
• Drinking Water Certification
• Geographic Information Systems

• Associate Member, OACETT
• Valid class 'G' Licence

Engineering Technology, Customer Service, Relationship Building, Data Analysis & Management, Budgeting & Estimations, Inventory Control Management, Critical & Analytical Thinking, Technical Reporting & Documentation, Leadership & Team Collaborations, Interpersonal Skills, Organizational Skills, Conflict Resolution/ Problem Solving, Time Management, Multitasking & Prioritization, Written & Verbal Communication