Summary
Overview
Work History
Education
Languages
SKILLS
References
Certification
Timeline
Generic

Mico Biton

Summary

Diligent Customer Care Representative accustomed to working independently and collaboratively in direct response to customer care and support requirements. Strong ability to communicate and maintain accurate records. Decisive problem solver with an enthusiastic attitude and desire to please customers. Upbeat, knowledgeable, and efficient member service representative equipped to managing positive member interactions and provide exemplary customer service. Promotes services, answer questions, and seek timely resolutions to satisfy members and maintain high productivity. Excellent communicator with attention to detail and good account management skills. Hardworking Team Member focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks and dedicated to business success. Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Production Worker

Riverside Natural Foods Ltd.
02.2021 - Current
  • Preparing food products and ingredients
  • Making sure to reach the hourly quota lines
  • Knowledgeable about product procedures
  • Working fast paced and efficiently
  • Complying with safety and quality standards
  • Liaising with the previous and next lines of production work
  • Monitoring progress in an assigned area of a production line.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Organized work to meet demanding production goals.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Inspected finished products for quality and adherence to customer specifications.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Inspected products and machines to maintain quality and efficiency.
  • Performed general equipment maintenance and repair to minimize downtime.

Customer Service Representative/Call Center Agent Representative

Boom Sourcing Inc.
05.2017 - 11.2019
  • Responded to customer questions and complaints and documented resolutions
  • Addressed customer concerns and complaints, resolving issues quickly and efficiently
  • Built strong knowledge of product line to assist customers in selecting products meeting highly personal needs
  • Managed inbound and outbound calls to respond to inquiries and resolved concerns
  • Knowledge on analytical and telecommunications with the customers
  • Follow communication 'scripts' when handling different topics
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
  • Maintain a positive customer service relationship through daily interactions and resolving customer needs as they arise
  • Provided customer service and conducting public relations including assistance with preparing orders, special promotions, product selection and problem resolution.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Responded to customer requests for products, services, and company information.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

SUC (Sales Utility Clerk)

LEVI'S SM Store Dasmariñas
04.2016 - 08.2016
  • Greet customers
  • Answer customer questions
  • Locate items for customers
  • Monitor inventory
  • Elevate feedback from customers to management
  • Work at the point-of-sale counter to process transactions
  • Call other store locations to find items that are not available in the store based on customer requests.
  • Trained and mentored new sales representatives.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Education

Bachelor of Science - Civil Engineering

Cavite State University (CavSU)
General Trias, Cavite, Philippines

High School Diploma -

Dasmariñas North National High School
Dasmariñas City, Cavite, Philippines

Languages

English
Professional Working

SKILLS

  • Strong written and verbal communication skills
  • Maintained good work ethic in a high paced environment
  • Good interpersonal skills
  • Have great work ethics motivated to try and learn different things that the company's ask me to do
  • Hard working and efficiently
  • Fluent in English
  • Fast Learner with positive attitude
  • Problem Solver
  • Good listener
  • Determined
  • Telecommunications
  • Computer Literate
  • Excellent in written and oral communication skills
  • Multitasking
  • Literate in MS Word, Excel, PowerPoint and Database

References

  • Hameedullah Aara, Production Supervisor, Riverside Natural Foods Ltd., H.aara@riversidenaturals.com, +1 (647)-804-2458
  • Diana Estole, Office Manager/Optomteric Assistant, Fairlawn Eye Care, Estolediana22@gmail.com, +1 (647)-616-8113
  • Gerald Lanchbery, Manager, Riverside Natural Foods Ltd., G.Lanchbery@riversidenaturals.com
  • Jocelle Matulac, Manager, M-Link Staffing Inc. Professional Staffing, 2-1-508 Lawrence Avenue West, Toronto, Ontario, M6A 1A1, +1 (647)-992-2023

Certification

I hereby certify that the information above is true and correct to the best of my knowledge and belief.

Timeline

Production Worker

Riverside Natural Foods Ltd.
02.2021 - Current

Customer Service Representative/Call Center Agent Representative

Boom Sourcing Inc.
05.2017 - 11.2019

SUC (Sales Utility Clerk)

LEVI'S SM Store Dasmariñas
04.2016 - 08.2016

Bachelor of Science - Civil Engineering

Cavite State University (CavSU)

High School Diploma -

Dasmariñas North National High School

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Mico Biton