Mico Banico
Calgary,AB
Summary
With a proven track record at TSM-Thome Ship Management PTE LTD, I excelled in enhancing customer satisfaction and maintaining high sanitation standards. My expertise in kitchen operations and my ability to foster teamwork have significantly contributed to operational efficiency. Skilled in both dishwashing and fostering a supportive team environment, I consistently deliver exceptional service.
Overview
2018
2018
years of professional experience
Work History
Mess Man/ Steward
TSM-Thome Ship Management PTE LTD
- Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
- Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Enhanced customer satisfaction by providing exceptional service and attending to passenger needs.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Assisted in training new stewards on company policies and procedures, fostering a supportive team environment.
- Effectively communicated with team members regarding meal orders or special requests from passengers for streamlined service delivery.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Addressed and resolved spills in dining areas and provided polite guidance around hazards.
- Checked recycling cans, removed garbage and put recyclables in correct bin.
- Collaborated with kitchen staff to ensure dietary restrictions were met, creating personalized meals when necessary.
- Demonstrated strong multitasking abilities by managing multiple tables simultaneously while maintaining friendly demeanor.
- Displayed strong attention to detail when setting tables according to established guidelines and event themes.
- Handled challenging situations with tact and professionalism, resolving passenger complaints and concerns.
- Conducted regular quality checks on food items, ensuring freshness and reducing waste by timely rotation of stock.
- Documented kitchen inventory by reviewing stock and counting items.
- Provided valuable feedback during menu planning sessions by suggesting innovative dish ideas based on passenger preferences.
Mess Man/Steward
MOC-Manila Ocean Crew
03.2017 - 01.2018
- Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
- Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Enhanced customer satisfaction by providing exceptional service and attending to passenger needs.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Ensured cleanliness and sanitation of dining areas, adhering to strict hygiene standards for a healthy environment.
- Collaborated with team members to maintain smooth operations during high-traffic periods, minimizing wait times.
- Assisted in training new stewards on company policies and procedures, fostering a supportive team environment.
- Maintained accurate inventory management for food supplies and tableware, avoiding shortages or overstocking issues.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Effectively communicated with team members regarding meal orders or special requests from passengers for streamlined service delivery.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Addressed and resolved spills in dining areas and provided polite guidance around hazards.
- Collaborated with kitchen staff to ensure dietary restrictions were met, creating personalized meals when necessary.
- Monitored dining room inventory and replenished as necessary.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Monitored food and beverage supplies, assisting with restocking when needed.
Education
College Degree - Hotel And Restaurant Management
Hercor College
Roxas City Philippines 03.2018
Skills
- Cleaning
- Dishwashing
- Basic Housekeeping
- New Hire Training
- Sanitation Standards
- Hospitality
- Food safety knowledge
- Chemical Handling
- Supply Restocking
- Table setting expertise
- Dishwasher management
- Sanitizing
- Safe Food Handling
- Teamwork and Collaboration
- Kitchen Operations
- Food Safety
- Time Management
- Table setup
Languages
English
Full Professional
Cooking
Food and Beverage
Timeline
Mess Man/Steward
MOC-Manila Ocean Crew
03.2017 - 01.2018
Mess Man/ Steward
TSM-Thome Ship Management PTE LTD
College Degree - Hotel And Restaurant Management
Hercor College
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