Micky Sharma
Surrey,Canada
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative /Delivery Associate
Domino's Pizza
10.2024 - Current
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Trained new personnel regarding company operations, policies and services.
Meter Reader
Olameter Inc
02.2023 - 09.2024
- Reading Gas meters to provide accurate readings to Fortis BC
- Bending, squatting, reaching over multiple times a day to complete the assigned route
- Always considering safety of self and others while working efficiently
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
- Answered questions regarding meter readings and deescalated situations regarding bills or other information.
- Maintained professional relationships with clients while performing on-site visits, fostering a positive company image.
Data Collector
BC Assessment
05.2022 - 12.2022
- Integral part of auditing team to run projects conducted on a wider scale through out British Columbia
- Gathering and interpreting available data on properties from all over the province
- Providing information about property valuation changes to municipalities and cities for property tax calculations and collections
- Provide valuable modifications to Appraisers and management to streamline processes involved in doing mass appraisals province wide
- Continuous and rigorous planning to provide accurate data on any given project for the province ranging from a small community in northern BC to Greater Vancouver area and lower mainland
- Working as a team player to develop tangible process improvements and results thereafter
- Communicate with the clients directly to obtain information and interpreting as per the company and management's policies
- Actively participate in dialogues between management and staff to achieve set goals for the current fiscal year
Family Care
Family Care
04.2021 - 04.2022
- Took care of my father due to severe health condition and surgery thereafter.
Delivery Driver/Warehouse Worker
Intelcom
04.2020 - 03.2021
- Make deliveries on the daily assigned route
- Frequent heavy lifting of packages ranging from 10lbs to 60lbs.
- Verified accuracy of all deliveries against order forms.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Navigating the GVA and lower mainland area ranging from north van to Chilliwack to achieve completion of the route.
- Minimized company liability and risks to loads by obeying traffic laws.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Supervisor
Gateway carwash
02.2017 - 04.2020
- Hire and train staff
- Regular maintenance of heavy equipment used in carwash industry
- Use of various power tools and handheld tools to perform minor repairs
- Minor repairs of air compressor and connected lines
- Deal with customer complaints occasionally
- Deal with backend issues to maintain utmost operational capacity of the carwash
Education
Diploma - Mass communication
Columbia college
Vancouver, BC12.2015
Skills
- Great interpersonal skills
- Punctual
- Eye for detail
- Driving
- Customer service
- Active listening
- Critical thinking
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Highestlevelofeducation
DCS / DEC
Additionalinformation - License
Class 5 license with clean abstract available
Timeline
Customer Service Representative /Delivery Associate
Domino's Pizza
10.2024 - Current
Meter Reader
Olameter Inc
02.2023 - 09.2024
Data Collector
BC Assessment
05.2022 - 12.2022
Family Care
Family Care
04.2021 - 04.2022
Delivery Driver/Warehouse Worker
Intelcom
04.2020 - 03.2021
Supervisor
Gateway carwash
02.2017 - 04.2020
Diploma - Mass communication
Columbia college
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